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I’m very annoyed.

Problems with MKV playback in Nero 2016 Platinum.

I have Nero 2016 Platinum, been sent an MKV file, when I try to play it in Nero MediaHome it tells me the feature, something to with sound, is not available in my product, but then goes on to suggest that if I upgrade to Nero 2016 Classic it will play the file. What is going on here and why would "upgrading" to a lesser product be required? Very confused, and as I already have a purchased copy of Nero 2016 Platinum wht would be the sense in this.
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