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Problems with Platinum 2018

I recently purchased Nero Platinum 2018 ref # 128136088 I’ve had problems installing. I’ve emailed Nero Support 3 times with No reply. I’ve finally got the software to install and now I’m having issues burning a video to disc. I can’t preview or edit the video. The editing tools are “grayed” out. I also can’t reduce the size of the video to fit the disc. Phone support would be nice. It’s been a couple of days and I ha e not received a response
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