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Program requires the file advrcntr6.dl

Hi, I've just installed NERO 2017 PLATINUM on a windows 10 system, and when I try to run it I have a nessage saying "This program requires the file advrcntr6.dll, which was not found on this system." how can it be fixed. I have already uninstall and reinstall NERO and I still have that error message.
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  • Анастасия Гриненко,

    You can use the search function in the header of this page to find instances of advrcntr6. I don't recall that this issue was ever definitively resolved and suggest contacting Nero Tech Support:

    Installation Issues

    Help with installation issues can be obtained directly from Nero by using the email contact form at Technical Support via e-mail. This requires a valid product serial number which has the form XXXX-XXXX-XXXX-XXXX-XXXX-XXXX-XXXX-XXXX (8 groups of 4 characters/digits separated by dashes. Note: The serial number will not have the letter 'O'. Since this is a public forum, DO NOT post your serial number. If your serial number is not accepted, use the contact form at Nero Customer Service.
    Or, choose aa
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