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Really disappointed with installation

I have just purchased Nero 2018 Platinum.

When installing, it goes through a series of windows summarised below:

1. Prompts for Serial Number
2. Download latest version.
3. Extract files.
4 Installs
5. Prompts to start Nero

Nothing happens, and there is not Nero option in the Start Menu.

What has happened?

When I try the so call knowhow program, it tells me my version is not supported.
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  • Which Windows version do you have? Is it updated?
    The newest Nero version is Nero 2019 - why have you installed the 2018 version?
    Does your computer meet the Nero system demands? (look at Nero.de)?
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  • Mogens,

    Apologies, I meant 2019.

    Windows 10

    Solved it.

    1. I had to save the program at stage 2 when prompted.
    2. I ran the downloaded program and it failed at installing "Microsoft VC" ???? Sorry I can't remember the full DLL name as I am at work and can't access my home computer.
    3. I had a version of that DLL installed, so I uninstalled it via the control panel
    4. Re-ran the downloaded program, everything went OK.

    Your initial installation program sees to assume that everything went OK, ignoring any errors. This is not very useful to a non-technical person.

    David
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. happy, confident, thankful, excited sad, anxious, confused, frustrated kidding, amused, unsure, silly indifferent, undecided, unconcerned