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Really Important Guys! I Can't Import Videos!

Hey, firstly any response would be greatly appreciated, I just wanted to say I recently got the new premium version of Nero which allows you to do everything however I installed the app and have been trying to import a video for a week nothing happens whether it is in the expressed movie area or the advanced and it is so frustrating. I can't return product now so would love some help. Thanks and hope someone has the answer.
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