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Recode 2014 no longer working after the new year.

Since the new year my recode 2014 is no longer converting videos files. This worked fine until the new year and now I can't even convert files that I was able to convert before the new years!! I have uninstalled and re-installed to no avail. I am open to suggestions. I have to post here as the company want to charge me to support an issue with their products ($1.29 per minute.) What a joke
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