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I’m tired, but relieved.

RESOLVED! Installation Problems with Nero 2018 Platinum

I purchased Nero 2018 Platinum 3 months ago. I never got it to install... it would hang and then cancel out (time out). I did everything: uninstall the old version, cleaned up services, clean reboots, etc. FINALLY, today I accidentally found the answer!!! I went to the %temp% directory on my hard drive, and I deleted all the files that start with "MSI". I rebooted and tried installing. It installed perfectly. I wish I had figured this out 3 months ago; I sure wasted a ton of time. But, you're welcome, if this works for you! :-)
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