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I’m anxious

Restoring files from an Nero BackItUp Engine 6.0.19.100

My computer was stolen and I have backup, but no longer have the original program used to do the backups. I've tried to reinstall the nero 11 software which I had, but it wants a serial number which I don't have. I've tried to do the various things suggested here, but none of them worked.
It seems incredible to me that there isn't a solution offered by Nero to this problem!
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