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Ripped CD not recognized as single album by Amazon Music

I tried ripping an audio cd to my computer with nero express. I then tried to add it to my amazon music library. The audio cd was a compilation of Christmas music from different artists and Amazon Music broke the album into multiple albums by artist instead of recognizing it as one album. When I ripped the same audio cd using windows media player, Amazon Music correctly identified all the music as a single album. So there must be some difference in how the content is ripped to the computer. Is there something I can do in Nero Express to get the album to rip in a way that it is recognized by Amazon music as a single cd?
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  • Hello Thomas-

    Which version of Nero are you using? I assume you're selecting Save Audio Tracks.

    Since Nero uses Gracenote, it may be identifying the best it can which album the selection came from. That would be apparent in the Input screen when you select each recording on the disc to look at it's data. Does the album name and artist vary there as you select different recordings?

    You might try turning GraceNote off in the options and let Amazon Music try to identify the correct album.
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  • Using Nero 2015. Yes, using Save Audio Tracks. Album name and Album Artist on right side remain the same when selecting different tracks (ex. The Ultimate Christmas Album, Vol. 2, Various Artists). Turning off GraceNote loses the information which seems a waste. Easier to rip with Windows Media Player and keep the information, so unless there's some Nero option to fix it, I won't use Nero to rip audio cds.
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  • By examining the file properties of a rip from Nero and a rip from Windows Media Player, I can see under the details tab that the "Album Artist" is blank from the Nero rip while the field is set to "Various Artists" in the WIndows Media Player rip. The Contributing artists field is the actual artist and the same in both rips.
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  • I ripped a disc with v2015. The display of the CD information was the same as you described (except there's no contributing artists). I selected one of the ripped files and select Open With and chose Nero MediaHome. I stopped it from playing and then highlighted it and selected the information tab. This is what it looks like-



    The information is consistent with what was shown in Nero Express.

    You can send an e-mail to techsupport@nero.com. Perhaps they'll have an explanation. If you do that, please let me know what they have to say.
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  • So here is the image of a song from the album ripped by Nero. The artist for the individual song, i.e. the contributing artist, is Arthur Fieldler, which is not the same as the Album artist. The contributing artist can be different for each song, but the album it came off of is not included in the file properties by Nero during the rip.
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  • I did some looking around for that album and found one from Readers Digest which had 3 discs. The content of the first disc matches the first 9 tracks you have but doesn't have the rest you show. The second disc didn't match what you have. As a result, I don't know what the source of a disc with all those tracks on it are from. May be why Amazon is divying it up amongst various albums.

    As I suggested, ask tech support.
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  • Contacted tech support on 12/10/2015. Got this response on 12/23
    Thank you for contacting the Nero Support Team. You can change the information by right clicking on the tracks and selecting Metadata, and manually changing the tracks into 1 album. You can also do it by simply selecting the files outside the program. You have actually two fields for this, so Nero Express might have been reading the wrong one.

    Replied to tech support asking for a change request or trouble ticket for nero software. Got this response on 1/28
    We would like to thank you for the idea which has been now forwarded to our developers as a Feature request for possible implementation in a software update.
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