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I’m angry at the lack of support

Serial Already Stored? No It's not. Great.

I installed the Nero Video 2016 trial from the link in the purchase email, go to control center and add the serial from the confirmation email - it says it is already stored (no duplicate entries). Entry still says demo and there;s a nag screen every time i start the program and it says Nero Video Trial. I did have it installed on my old PC that died and am trying to reinstall, don't know if that makes a difference.This stinks and I can't get help now unless I pay for it on a product I bought.
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