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Serial number not valid - Nero Platinum 2017

Recently I purchased Nero 17 Platinum which was working fine
until today. Today when trying to burn a music CD it said my serial number was
not valid. I did register the software online when I purchased it.  The software serial number box says my serial number is valid.  However when I try to burn a CD it says the serial number is not valid. I have used it several times over the past few months without issue until now.  My previous Nero 12 Platinum continues to work fine.  I have a PC running Windows 10.  Yes I have tried all the upgrade and reinstall options.

 Requesting assistance to make this work and my serial number be properly validated or get me a new serial number that does work.

I see no way to contact NERO directly via email.

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