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Showtime and Vision will Play and edit mp-2 videos but not mp-4's ???

Own 2018 version still have problems with activation. When I take a video off my phone (mp-4) and try to play it with Showtime I get a download message then a buy now message. Something is screwy. It will play an mp-2 video that I did in a Nero 9 Vision edit but this off my phone will not.
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  • Hi, Nero ShowTime and Nero Vision are part of Nero 9 and somewhat outdated. As you own 2018, please try with Nero Video 2018 and Nero MediaHome 2018. Thx.
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  • If I recode an mp4 to mp2 and then select to play it with Showtime which shows up in my choices.... it will play but there is always an activation screen that pops in telling me that I need to activate my patent, then buy or write to the activation people which I did and they gave me another serial number. Which did not help or stop it from popping in.

    BTW, when I look under Program Files on my Win 10 computer, I see the Nero folder. When I open it, it shows CAIAM, Nero 9, Nero 11, Nero 2018, Nero ControlCenter, Nero ControlCenter4, Nero CoverDesigner.... etc. Does this look right ? ....and another btw I like Nero 9 far better than 2018. If we sat side by side I bet that I could do everything faster than this 2018 bulk steps to accomplish simple things. I could be wrong but I do not think so. Any light on this trouble would be appreciated.
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  • Everything you see in the Nero folder looks correct except for the CAIAM. I can find a reference to CAIAM as a Nero file but can't pinpoint what it is used for. I think Since5.5 can address that but did you purchase a bundle when you got v2018?

    is it looking for registration or activation. I had to recently reinstall numerous versions including v9 through v2015 and, even though all my patents are activated (according to Nero AG), I still get a request to register. When I try to do that, it tells me I don't have an internet connection so, I just tell it to remind me later and I can use all the software.

    I think whether or not v9 is better than later versions in regards to doing simple things depends on what you do and what you get used to doing in order to accomplish them. In the versions after v9, things are just as simple as in v9 when you know how to do them and, the abilities of the later versions, in regards to Nero Vision/Nero Video are, for the most part, far superior than v9.
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  • I got thinking about the mp4 issue again. Do you have an Essentials version or did you buy the "reloaded" version? Seems to me that one needs a mp4 pro plug in to play mp4 in ShowTime. Can you import a mp4 into Nero Vision and play it?

    Also, open Burning Rom and select Cancel. In the Help, select About.................. What is the version shown?
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  • How and from where would I import the plug in? BTW.... Nero Burning ROM Version 19.1.2002 * Purchased it on-line via an e-mail if I remember right.
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  • In my last post I was talking about v9. I wanted to know your version of Burning Rom for it. In addition I wanted to know if you can play the mp4 in Nero Vision in v9. The plug-in is no longer available. This is all applicable to your problem with playing mp4 in ShowTime.

    Note that you should be able to play the mp4 in Nero MediaHome in V2019.
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  • Just got back to trying this NEW 2018 Platinum = simple edit of an .mp4 horrible and not only this but I would like like my videos DVD's to look the same with the title page as from NERO 9 which was so simple.... but no matter what I try I get stopped. Why can't I use Nero 9 Vision to edit and make DVD's, instead of this crappy 2018 which I was forced to buy?
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  • BTW I do not know how to find about so I can tell you Wither what version they sold me. If you can tell me how I will try it. I have some wedding videos off my phone that I want to piece together an edit.... BUT THIS CRAPPY 2018 sabotages everything I try. I want the title page off version 9 also on all my DVD's. If anyone can help me make it work I would GREATLY appreciate it. SEPT 26, 2019
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  • To get the version, open Burning Rom and select Cancel. In Help, select About....... The version will be displayed.

    Did you ever have v9 on another computer using the same serial number? You can't activate the patents on your latest installation unless you first uninstalled it from the other computer or had the patents reactivated by Nero.

    Send an e-mail, which contains your serial number, to patent.activation@nero.com and request that they activate the patents.

    In regards to v2018, you can't work with mpeg-4 unless you actually purchased it. If you did, please explain what you mean by it "stopped." What were you doing?

    What kind of edit can't you do?

    Are you talking about burning the label on the disc or creating a paper label for the disc? The first requires LightScribe and LightScribe discs (You could also use LabelFlash). The second would require CoverDesigner.
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  • Okay, Thank you Wither. Nero Burning ROM (C) 2009 - Version: 9.4.17.0 * As I said earlier this NERO 9 version was included in the 2018 Platinum package that I bought on-line. So why is Nero 9 included if it can't be used? I have taken your advice and
    wrote an email to the activation people telling them that we upgraded our Win 7 to Win 10 and maybe that is where the trouble is with activation.

    I like Nero 9, I know Nero 9 and 9 has the DVD menu screen that I like to make my homemade DVD's with.

    My history with NERO = I bought Nero 9 for 99.99 way back and had it on an XP computer (gone) and then Vista computer (gone) and then Win 7 (which I upgraded to Win 10 and currently use). I had Nero 9 (from this box) on the Win 7 and it did work off and on (I think I chatted with you about it before). When I upgraded this computer though to Win 10.... Nero 9 would no longer work at all (my current situation).

    As I mentioned = all my homemade DVD's use the Nero 9 menu screen to make a DVD and I like it and want them to look the same.

    I use the audio edit stuff (records to cd's mostly) and once in awhile for VHS tapes to DVD's. Again, I have one menu screen on Nero 9 that I like and I have it on all my home made DVD's nothing fancy just cheap verbatim blanks (black magic markers, no light scribe stuff). I would like to continue to use that menu screen on all my projects.
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  • Well, you don't have the updates which make v9 compatible with Win 7 and there never was a v9 update that made it compatible with Win 10. I'll address that later.

    However, when you updated to Win 10, it's the same as installing to another computer so you need to get the patents re-activated using the process I mentioned above. Based on what you've told me, the boxed version you got was never used by the seller (or anyone else) so the process should go smoothly.

    Let's get to the version you have. Go here-

    https://www.nero.com/enu/downloads/pr...&

    and download the stub installer. Right click on it and select Properties. Check the box to "run this program as administrator." In the Compatibility tab, set the compatibility to Win 7 and apply the change. Then, double click on the stub installer. After installation, check the version of Burning Rom. I suspect it will be 9.4.26. If it is, I'll need to give you the last update.

    I should note that nothing has changed in Burning Rom since v9 that would affect your ability to create your DVDs and labels the same as in v9. If you want to create a paper label in v2018, you may need to download and install CoverDesigner from nero.com, downloads. Starting with v2014, CoverDesigner, WaveEditor and SoundTrax became free tools and, in general, weren't included in the base suite installation except possibly for CoverDesigner. Seems to me, they did include it in some of the other suite installations after v2014. I didn't check it for v2020.
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  • Thank you for the reply Wither, I think I have done what you said. I want to understand you correctly though by telling you what I have done first and see what you think. First, I believe the trouble is not knowing which computer I put 2018 Platinum on. It was my Win 10 which is now my wife's in another part of the house used for her business (Real Estate). So I think this is where I have messed up. Her old computer (which is now the one I am using), I upgraded it's OS from Win 7 to Win 10. I tried copying everything from hers to mine but the 2018 Platinum would not function right. Next attempt = I went on their site an got their cleaning tool (forget what they call it now) and used it to delete everything off this computer. Then I went an ran my box Nero 9 but remembered you had to get the upgrade from their site using that old download, which I finally did. Everything seemed groovy until I tried to use Vision to work on a video then I got the message, your license is expired and has been used to many times, etc. So over the weekend I wrote them another email asking that reactivate this license. Two questions for you: Am I correct that when a person buys 2018 Platinum that it is only good for 1 computer? * 2. If they say their product never expires why should it matter that I have moved it from 95/98 to XP to Vista to Win 7 and now to Win 10. Computers and OS expire but that should not matter if the owner of the originally purchased product Nero 9 can still use it on todays OS. BTW.... I can get it to run on her computer off an on but it is a hassle to keep moving back an forth. Your thoughts?
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  • Now I have Burning ROM version = 9.4.17.0 * As I said above nothing now is on my computer than the recently downloaded Nero 9 and I think I used my license off my boxed disc to download and install it. But it will not load Vision so I sent them a note trying to explain the mess I am in.
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  • 1. You can only install it on one computer unless you buy a family license which is for 3 computers. Each one has it's own serial number.

    2. They're just guarding against illegal use.

    The only way to uninstall v9 is to run the Nero General Clean Tool. It should be on your disk. If you had uninstalled v9 from your wife' computer before installing it on your computer, you probably wouldn't have had to reactivate the patents. On the other hand, it should have asked you what you wanted to do when you made the second installation since it would know that you had previously installed it.

    I doubt you'll get a response from them in regards to v9 other than the reactivation of the patents. They're probably give you a new serial number. They don't support anything older than v2018 right now (as far as I know).

    I'm surprised you got v9.4.17. The last person I know that downloaded it got 9.4.26 which made it Win 7 compatible. I even questioned Nero as to why they didn't have the last update (9.4.44) albeit the last two updates after 9.4.26 weren't much.

    I uploaded the last update for you. You can get it here-

    https://www.dropbox.com/s/3qgqdjto21j...

    Open the .rar file with a good .zip program or win.rar. Use the extraction feature to extract the file to a folder of your choice.

    Since you have Win 10, right click on the installation file and select properties. Check the box to "run this program as administrator." In the Compatibility tab, change the mode to Win 7. Apply the change. Then run the installation.
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  • What I have on this Win 7 updated to Win 10 computer is just the downloaded Nero 9 from their site. Should I first try their cleaning tool first before I attempt what you have provided?
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  • It's called the FirstAidKit. Should I wipe my computer with it first?
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  • You don't need to run the FirstAidKit.

    You should be able to run the update I provided without uninstalling your version. If you run into a problem, run the Nero General Clean Tool and try again.
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  • Did everything as shown and when I try an 'make movie' and then select a video file mpeg or mpeg-4.... both pull in the audio but the video is missing. Suggestions?
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  • Have you gotten notice yet concerning your patent reactivation? Until you do, you won't be able to work with mpeg-4, .mts nor .m2ts.

    Also, is Burning Rom showing v9.4.44 now?
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  • I can't do anything with it now and I think I should run the General Clean tool but having trouble finding it from a reliable source, do you have a link? BTW, it won't do regular mpeg's either it just imports the audio. Shown above.
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  • You didn't answer my question about Burning Rom. If it's the last version, I see no reason to uninstall it.

    In addition, you didn't answer my question about getting re-activation. Please answer that. If you haven't, then I'll ask Nero about it.

    In the meantime, what happens if you import a .wmv and add it to the timeline?
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  • Sorry about that Wither I will try an do better and Thank you for all the help. I do appreciate it. I guess I should have purchased the triple license (which I didn't even know about) before I got the 2018 Platinum. To my surprise it has Nero 9 in it and it still has the menu page that I like and is on all my homemade DVD's. * So here is what I have done now: I downloaded again their FirstAid uninstall tool and erased my system. I checked the registry also and it was gone from there. Just wanted to verify nothing of the old was on here. Next I ran as administrator the update you provided. ** When it got to the license screen I entered my boxed serial number. Everything seemed to install right but the same thing happens when I try an use it:
    1. Vision/make movie/ will only load the audio of a mpeg (not 4). 2. First it asks to download for activation. 3. It shows this again stating that I have exceeded the number of times it can be activated (even though I thought they claim 'it never expires.'. 4. I don't have a wmv to try an load it. 5. The Burning Rom version is: (2009) 9.4.44.0
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  • Sorry about that Wither I will try an do better and Thank you for all the help. I do appreciate it. I guess I should have purchased the triple license (which I didn't even know about) before I got the 2018 Platinum. To my surprise it has Nero 9 in it and it still has the menu page that I like and is on all my homemade DVD's. * So here is what I have done now: I downloaded again their FirstAid uninstall tool and erased my system. I checked the registry also and it was gone from there. Just wanted to verify nothing of the old was on here. Next I ran as administrator the update you provided. ** When it got to the license screen I entered my boxed serial number. Everything seemed to install right but the same thing happens when I try an use it:
    1. Vision/make movie/ will only load the audio of a mpeg (not 4). 2. First it asks to download for activation. 3. It shows this again stating that I have exceeded the number of times it can be activated (even though I thought they claim 'it never expires.'. 4. I don't have a wmv to try an load it. 5. The Burning Rom version is: (2009) 9.4.44.0
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  • As I mentioned before, you need to uninstall v9 from your wife's system before you install on your system. However, during the installation on your system, if should have asked you what you wanted to do and you should chose the option to permanently use it on your system (I don't remember the exact words). That would inactivate the patents on the other system. I've also mentioned that the Nero General Clean Tool is on your disc.

    In addition, you're only allowed to install a particular version 5 times before you need to get the patents re-activated.

    You still didn't answer my questions.

    I'm not going to go to Nero for you until I get the answers.
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  • Wither said, "As I mentioned before, you need to uninstall v9 from your wife's system." - I did this today 10/3/2019.

    ....'before' you install on your system." I don't remember reading this 'before' and I have already put a non-working Nero 9 on my upgraded from Win 7 to Win 10
    computer. So do you mean Wither that I need to uninstall on my computer now also? 10/3/2019.

    Breaking down what you said line by line, "during the installation on your system, if should have asked you what you wanted to do and you should chose the option
    to permanently use it on your system (I don't remember the exact words)." My answer: I have never seen this option or ever heard of it before.

    Wither said, "I've also mentioned that the Nero General Clean Tool is on your disc." My answer: I did not try this off my boxed disc. What I did do on my wife's computer was this - this morning.... I chose uninstall from Control Panel. Once I selected this a Nero screen came up verifying it was going to uninstall. It went from 1 percent to 100 percent and took a long time off her computer this morning (Oct 3, 2019).

    Let me know what to do next on 'my computer' and I will try my best to follow. Thanks.
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  • Not finding where the General Clean Tool is. So I want to show you what is on my boxed disc: Nero 9 folder, nothing in it called General Clean Tool. Nero BackItUp 4 folder, nothing in it called General Clean Tool. Nero MediaHome 4 Trial folder,
    nothing in it called General Clean Tool. Redist folder, nothing in it called General Clean Tool. Autorun setup info (.inf), Nero Icon File, SetupX application. This is the break down of eveything on the disc. So if I need to uninstall where can I get a good Clean Tool instead of using their FirstAid removal tool?
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  • Ok. I have it on my disc but it's an update disc.

    It won't matter until you get your patents reactivated. Once again, have you heard from them concerning that?
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  • They won't be available until Monday but I'll send one of them an e-mail.
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  • Hi Robert, by now you should have received a response via email. Please check. Thx.
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  • Hello Wither, I did send them a new request and they did send a new serial that has
    everything working so far (I have not used everything). Thanks for your help.
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  • Thanks for the reply. I think I surmised earlier that they would send you a new serial.

    Anyhow-

    Enjoy!
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