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Sound Failure in Nero 12 and 14 Video

I have installed Nero 12 and had a problem in which the sound was very distorted. I was told by tech support to install a new sound card which I did but this lead to another failure. With the new sound card and running Nero Video, loading of Video Segments (VOB's) after the segments are loaded they are not visible in the display window and requesting play does nothing. The program appears not to freeze and I can exit. A trial version of Nero 14 will let the segments play but it is without any sound!
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