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stuck with RescueAgent

In Nero 2014 trying to use Nero RescueAgent when the content of the DVD comes up I see a file called ISO9660 but nothing else in that line. Selecting it won't allow me to to go the next step I'm stuck on step 3, but do see a button to "Upgrade" does that mean I don't have this option or the file is not the right type for recovery?
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