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stuttering music files

I have used NERO 8 for many years and had Showtime 4 as default for .wav and video files. But a few months ago it stated stuttering when they played, especially at the start. This doesn't happen if I use WMP. I tried the trial version of NERO 14 and the result was the same, so I didn't bother to install it permanently. I've now downloaded NERO media home and I still get this stuttering. I've had to make WMP the default for .wav. For videos there is a problems with WMP as it doesn't play audio with AVCHD files. I have also used NERO Wave Editor for years and would like my music and video production activities to stay NERO-based, but this stuttering seems to be a problem that won't go away.
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  • What is your graphics card? Do you have the latest driver?

    Are you playing from files on your hard drive or on a disc?
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  • Thanks for the quick reply. According to Device Manager I have display adaptors AMD Radeon HD 6630M and Mobile Intel(R) HD Graphics.
    For sound I have Intel(R) Display Audio and Realtek High Definition Audio.
    These are on my Sony Vaio laptop VPCCB with Windows 7. According to the checks made by Device Manager, I have the latest drivers in all cases.
    I'm playing files from my hard disk.
    I started using the Sony two years ago with NERO 8 and didn't have the problem at first. Before this I used NERO Showtime 4 on an Acer Travelmate 6292 with Vista. I have checked this and it still works, without the problem I've described. The Acer has display adaptor Mobile Intel (R) 965 and sound Realtek High Definition Audio.
    The Acer has not been connected to the Internet for many months, but the Sony has had all the necessary updates from Windows and Sony.
    However, I have had problems with some of the Windows updates, mainly IE 10 and then 11 started giving me the blue screen of death sometimes when I touched the IE icon on the tool bar (task bar?) at the bottom of the screen and since then I've used Google Chrome. I wondered if Windows updates might have set off the problem with NERO?
    I hope this information helps you. Thanks again, Brian
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    I just played various .wav audio files and .wmv and .mpeg-4 files in ShowTime 4 on Vista Sp2 64 bit. I had no problems with stuttering.

    Since you have a laptop, don't use the Windows utility to look for driver updates. Laptops normally use custom drivers for the hardware. Go to the Sony support website. You may want to reinstall the video and audio drivers, even if you have the latest.
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  • Thanks for your reply. Like you I had no problems with Show Time 4 on Vista - or on Windows 7 at first. The stuttering started a few months ago. I followed your suggestion and reloaded my audio and graphic drivers. It hasn't cured the problem.
    I have also downloaded Nero Media Home, plus its update. It plays MP3 files OK, but with .wav files I still get the stuttering. I've tried to identify a pattern without success. Often when I open a file, there is stuttering when the NMH window opens and it starts to put data in the left hand column and 'indexing faces' etc appear, but that is a small part of the problem. It frequently happens when the file is playing.
    This doesn't normally happen when I play .wav files in WMP, ITunes or even ACDSee, which I usually use only for photo processing.
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  • Is hardware acceleration turned on for your graphics card?

    Also, run dxdiag.exe. Make sure all the DirectShow options are enabled in the Display tab for either 32 bit or 64 bit, whichever your system is.
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  • Thank you for the advice. I ran dxdiag and the options are enabled. I followed instructions to check hardware acceleration: Rt click desktop /personalise/display/change display settings/advanced settings/troubleshooter. The 'change settings' was greyed out, so I couldn't do anything. Unfortunately the stuttering still happens.
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  • In ShowTime, click on the Options. Under video, there is a box to check for enabling hardware acceleration. Change it from whatever it is currently.
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  • Thanks again for the advice. Hardware acceleration is now turned on, but I still get the stuttering when I play wav files. I have tried to identify a pattern but it has been difficult. Certainly there can be stuttering when I start a music file and the various windows in Nero Home Media start to give values, but it still can happen half way through a song. I have also looked at videos. Those with mp3 music files seem to give fewer problems than those with wav, but, as I say, it would take an extensive survey to see a pattern. I have occasionally had stuttering with wav files in WMP, but not to the same extent as in Nero.
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  • Just to be sure, you're graphics card driver should be 8.840.7.3000 unless Sony is using a custom driver, which is quite possible.

    This is a tough one because you're getting the problems in both ShowTime and NMH (and occasionally in other programs). In NMH, go to Options, video. Is hardware deinterlacing on? You might try turning it off. What about hardware acceleration?
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  • I have put on hardware acceleration and turned off deinterlacing but some stuttering happened, often after about 3 minutes of a 4 minute file, but not consistently.
    For graphics I have AMD Radeon HD6630M and Mobile Intel(R) HD graphics.
    Both user the driver 8 811.1.0, which Windows says is the best driver for these. The Sony site lists the update 8.850.5.3000_8.15.10.2476. I've downloaded this twice and twice tried to install but both times there's been a failure of one of the features. I see that 8.8407.7.3000 is available from Softpedia and others and it says it works with HD6630M and also Intel display auto, which I have on my computer. Shall I try this?
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  • When you go to the Sony support website, I presume you have to identify the model of your laptop. I would use whatever drivers that are there (which you previously said you've done).

    I ran into the driver problem on my workstation which has a discrete graphics card. The card was causing blue screens so I decided to download the latest driver from NVIDIA and install it. It wouldn't install. So I asked the Pro help at Dell and they said the discrete graphics cards in these kinds of devices often have to be modified and the device manufacturer provides the appropriate drivers. Turns out that I had to reinstall the OS to get rid of the problem (don't ask me why that worked).

    You can try the 8.8407 if you wish. If it doesn't help then you can roll back the driver.

    One other thing you can do is to check the vents and accessible fans on the device to make sure that they don't have heavy dust on them.

    When you play a video, is the video portion okay?
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  • My videos are mostly produced from slide shows with musical accompaniment, using Proshow Gold. When they stutter the picture freezes, then carries on when the music starts again.

    I had an unfortunate experience downloading 8.8407.7.3000 from Softpedia as it also downloaded a load of stuff I didn't want including a phoney Facebook survey (captured by my antivirus) and something called hao123 which tried to make itself my default web browser. I think I've managed to erase the download, including the new driver.

    After this experience I've decided I can operate with what I've already got and use WMP as default. I may continue to use Nero for .m2ts videos as WMP doesn't play the audio, or I could redo them as .mpg, there doesn't seem to be a significant difference in picture quality.

    This has been an interesting exercise, even if the problem hasn't been resolved but I'm sorry that I've had this difficulty with Nero.
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  • Something I just noticed in your original post is that you mentioned AVCHD. Are you creating a AVCHD-DVD in Proshow or are you just creating .mts files?
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  • I am not creating AVCHD-DVDs. When I got a Blu-Ray player and Blu-Ray DVDs I thought of burning my own but found it impossible to get a burner here in Southern Thailand. So I made HD video files and put them on an external hard disk and play them on my HDTV via the Blu-Ray player. (Possibly a better arrangement.) I create the files on Proshow as HD videos. It gives me the option of normal quality display, which produces .mpg files, and high quality, which makes .m2ts.
    I used the term AVCHD in my first message since, which comparing different programs to display my videos, I found one that listed some of the HDs as AVCHD, but I can remember which one it was!
    My videos consist mostly of slide shows with photos I've taken locally or while touring and include a lot of stitched panoramas panning. I've created a lot of the music tracks myself using Band in a Box and Real Band and used Nero Wave Editor to produce the finished file.
    I have also used Nero to resurrect video files from DVDs when the original material was missing. These were non HD and .mp4
    I hope this gives some idea of what I try to do.
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  • I asked about AVCHD because a AVCHD-DVD wouldn't play in Nero MediaHome. However, you said your files are on your hard drive and it will play .mts. Your .m2ts shouldn't play in Nero MediaHome. Is it opening the Nero Blu-ray player if you try to view a .m2ts?

    If you reproduce one of your slide shows using Nero Video, do you get the stuttering?
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  • I have just been playing .m2ts files in Nero Media Home. They have been playing without stuttering although earlier today there was stuttering and I restarted my computer. They play if I open NMH and then select the file and also if I click on the video file and say open using NMH. If I right click on the file and ask for properties I get MPEG-2 Transport Stream (.m2ts)
    I was getting stuttering in nonHD files - MPEG Movie (.mpg) and also on one I had reprocessed some time ago using Nero, MPEG-4 Media File (.mp4)
    This last one then played satisfactorily in WMP.
    I have to emphasise that the stuttering problem is not consistent. I've looked for a pattern but have been unsuccessful.
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  • Having checked through my correspondence with Photodex, I realise that the information I gave you wasn't completely accurate, although it is not critical to what we were discussing. I now realise that I made the .m2ts files by taking the blu-ray option when creating output. I didn't burn disks, just created the files and I confirm that I can play these using NMH.
    However I found that when they played panning panoramas there was a lot of shake and eventually I went for MPEG movie format, which was far more acceptable although the files are a lot larger.
    I later today tried to burn some video files on to DVD using NMH and after the program took a long time to calculate how much storage was used, it told me the facility was not available to me anyway and I'd have to go to 'market', which was not possible and resulted in error messages. I burned them later using WMP!
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  • I was going back through the thread and I noticed that you don't have v14 installed and are using the NMH trial. My comment to reproduce one of your shows in Nero Video is N/A. You would need a paid version.

    I assume you're still using the NMH trial version. In that case, you wouldn't be able to burn a disc with .m2ts, .mts or mpeg-4. I'm surprised you can play .m2ts without the Nero MediaHome Playback plug-in. Even though I have Platinum, when I try to play a .m2ts in NMH it automatically starts the Nero blu-ray player, which you don't have.

    I should note that I've read that there are some AMD cards (I suppose NVIDIA also), that are prone to stuttering. I didn't research your card. On the other hand, you said this just started.

    Maybe it would help to run the Windows Disk Cleanup utility (make sure temporary files and empty the recycle bin are checked) to clear out temporary files and then defrag (unless you have a SSD). It might also help to increase the lower and upper virtual memory to somewhere to between 1.5 to 3x your RAM.

    It also seems to me that someone else was able to set their video card such that the onboard graphics wouldn't be used. I don't know how that's done.
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  • To clarify:
    • Downloadable NMH version is called free not trial version
    • BD player is a necessary part of NMH! NMH doesn't work if BD player isn't installed
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  • The stuttering problem goes back several months to when I was using Nero 8 Show Time 4. I tried the trial Nero 14 and it wasn't any better. When it expired I noticed the free NMH and that is what I've been trying to use
    .
    I must point out that the page offering NMH as a free download

    http://www.nero.com/eng/products/nero...

    includes, as its first main reason to download, the fact that you can burn DVDs, which I was told was not available when I tried it though the Market facility offers it as a paid addition. It's not expensive, but a bit confusing.

    I have generally tried to keep the maintenance on my computer up to date with clearing rubbish, defragging etc. I still wonder why the problem hardly ever occurs with other programs.

    Thanks again for the help and suggestions.
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  • Notice that the ad says you can burn backup copies. You can also burn data discs. Anything else requires a plug-in. As we've mentioned, playback requires the for purchase plug-in. It might play a .m2ts file back but it might not have the required codec, which could cause the stuttering. I think the wording should be made more clear for the unitiated.

    I assume your v8 has the blu-ray plug-in.

    If it's occuring sometimes in other players, I suspect a hardware problem which we've been discussing.
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  • I just wanted to mention that I was playing back an CD with .wma yesterday in Nero 9 ShowTime. I was using the Shuffle mode (which works well). After about half an hour, I got what I think you're calling Stuttering. If I remember correctly, I restarted playback of the selection that was playing to correct it.

    In another thread today, a person mentioned that he was getting the same thing in WMP with .wma. I'm wondering if the problem is actually software or hardware. I'm playing the same CD in NMH right now to see if it occurs there.
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  • I haven't tried many CDs with NMH, I've been playing mostly files from my hard disk. I like the music on the CD you were playing, but I noticed that some of the samples on the webpage are in the wrong order. As regards 78's, they didn't stutter so much as click and repeat the same few seconds of music when they got scratched. On the historical theme, I remember my uncle having a free standing radiogram that needed a new needle every two plays. And my father once unearthed a wind-up phonograph with fragile wax cylinders and a metal horn like the one in the old HMV adverts, minus the dog.
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  • I played the same CD in NMH and didn't have a problem.

    I just reread Brian's post. He's talking about RCA (His Master's Voice).

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  • Every chance Bowser stutters, and the HMV dog was a Jack Russell terrier called Nipper!
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  • I think I should add as a postscript that I bought a Windows 8.1 tablet and it came with software called MPC-HC x64, which plays all my videos and audio files with no problems. I found it was a free download and have now got it on my laptop (Windows 7) and it works very well. I felt I should let you know after the prolonged discussions we had recently but thanks for your efforts.
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