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Text effect not working

2018 platinum suite in the video part the text's effect will not work at all. I am running win 7 and I still have 2016, 2017 still stalled. I have used Nero since it first came out and I really like it. I have encountered bugs over the years but there was always a fix I could find. I have tried several things I found on the net but no fix. Thank you for a great product.
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