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Text effects cannot be edited, no font window displayed--Nowhowplus fails when sending

Cannot edit text in Nero platinum 2017 video. The application does not present the fonts panel and the sample text cannot be selected or edited. The system is win7, all Nero updates are current, NetFX has been updated, no change when Nero was reinstalled.
I tried to send a fault report to Nero support via the NeroKnowHowPlus app but the app fails on two different machines when I click on send.
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