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The vanishing of Nero 11 video

Have Nero 11 Went to use to create DVD of holiday video Click desktop Nero video 11 and balloons show up but then message - unable to load imaging subsystem. Make sure program is installed correctly. Go to control panel programs and Nero Video 11 not on list of Nero programs Downloaded update to Nero 11 but did not help Any suggestions as to how to recover this program most welcomed - have original activation key Geriatric user so please keep simple!
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