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I’m Frustrated

Trie "several Times" to get help. I received E-Mail saying you would contact me by phone but NO ONE CALLED.

Used NERO 2014 to back up MyFiles before my hard drive ha a bad sector and had the laptop fixed. Afterwards I tried to load my back up to the disk and it failed. After getting on the internet I downloaded NERO BackItUp Restoring Tool and still not work. I sent several E-Mails for NERO to call me and they sent me an E-Mail saying they would call me. No call yet.. Please help me retrieve files.
Thanks,

Gene M Stanford
367 Westview Ln
Conroe, TX 77304
(936) 856-6383
E-Mail: melvins@suddenlink.net
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