Trouble opening purchased version

After purchasing Nero Ultimate or Platinum, my free trial is limiting my download size. How do I turn off the free trial and begin using the purchased program?
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  • Hi Gregg,
    I'm not 100% sure about this ... but if you go into Nero Control Center - found under "My Product" on the main start screen of Nero Platinum, you should be able to find the serial number in the serial numbers entry screen.

    If your serial number for Platinum is not showing correctly (should be 39 characters including the hyphens) you can press the "Add" button to enter it in.

    Make sure there are no typos - zeros should not be mistaken for the letter "O" for example.

    If the old trial number is still there, you might need to remove that one from the serial numbers section.
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  • Please note that Nero Ultimate refers to the Nero MediaHome plug-in package. You wouldn't need to buy that separately if you purchase Nero Platinum. If you purchased it after you purchased Platinum, you could ask for a refund at techsupport@nero.com. If you purchased it before you purchased Platinum, I don't think you can get a refund.
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