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Two Versions of Nero Stopped importing MP4 files!

My version of Nero 11 suddenly stopped importing mp4 files for editing, and started freezing/crapping out after giving a message "Nero has encountered a serious problem and has stopped working." I reinstalled it twice, no good, same error. So I purchased a new version of Nero Video 2017, installed it, and am getting the same error. Help!
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