ultra HD (4K) playback

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I cannot use my Nero 2018 video. Error: I have to download ultra HD (4K) playback. This is the first time I get this message.

How tot get this Ultra HD file???

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abraxas01 November 09, 2018 16:35

If you have a full product you might need to activate the function to have it work. No download required.

I you have a trial version you will get advertising for a product that includes the function

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If you have a full product you might need to activate the function to have it work. No download required. I you have a trial version you will get advertising for a product that includes the function

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Noud Bijvoet November 09, 2018 16:40

I have a full version. I have bought this june 2018. I could use it without problems till today. In case how to activate the function?

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I have a full version. I have bought this june 2018. I could use it without problems till today. In case how to activate the function?

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Noud Bijvoet November 10, 2018 15:24

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<a href="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1761405/Ultra.JPG?1541863438"><img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1761405/Ultra_inline.JPG?1541863438" alt="" /></a> Error

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Since5.5 (Employee) November 12, 2018 12:12

Hi Laren, could you please send me your serial number via interview@nero.com for me to check. Thx.

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Hi Laren, could you please send me your serial number via interview@nero.com for me to check. Thx.

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Since5.5 (Employee) November 19, 2018 13:15

Hi Laren, you own Nero Standard 2018 but 4k Playback requires the Platinum suite. You can upgrade to Nero Platinum 2019 here
http://www.nero.com/deu/products/upgr...

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Hi Laren, you own Nero Standard 2018 but 4k Playback requires the Platinum suite. You can upgrade to Nero Platinum 2019 here http://www.nero.com/deu/products/upgrade-center.php

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