I cannot use my Nero 2018 video. Error: I have to download ultra HD (4K) playback. This is the first time I get this message.
How tot get this Ultra HD file???
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If you have a full product you might need to activate the function to have it work. No download required.
I you have a trial version you will get advertising for a product that includes the function -
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I have a full version. I have bought this june 2018. I could use it without problems till today. In case how to activate the function?
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Hi Laren, could you please send me your serial number via interview@nero.com for me to check. Thx.
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Hi Laren, you own Nero Standard 2018 but 4k Playback requires the Platinum suite. You can upgrade to Nero Platinum 2019 here
http://www.nero.com/deu/products/upgr... -