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Unable to create support ticket - The serial number can't be tested currently. We trust you and forward you anyway.

1) @ http://www.nero.com/enu/support/conta...
2) Click Contact Form

3) Enter serial number and hit Enter... receive the error message and nothing happens.


Any help is appreciated.
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  • SorrynGarret
    I ha not bought the Win 10 Nero to my new Win 10 PC
    I have the Nero license on my old Win XP PC
    I was just testing if the new Win 10 Nero is working properly before I decide to purchase the license.
    I am dissapointed that the New Nero has lost its best XP features.

    The burning of audio CD:s and printing CD covers is slowly moving to obvilion.
    But it is still my dear hobby.
    /Markku
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  • Garrett- Hopefully, the first four digits shown in that screenshot aren't for your serial number. The first four digits should be 9095 if you have Platinum. Don't post your whole serial number here but please tell me what the actual first four are, if not the ones there.

    Markku- You can't use a serial number for v2016 and later in XP. One has to have Win 7 or later for those versions.
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