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UNABLE TO OPEN EXSISTING PROJECT IN NERO 2018
unable to open exsisting project created with 2018, am told that I should use latest version? It is the latest version! HELP!
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Gary,
This is interesting!! The newest Nero Video is 2019. I made a project in Nero 2019 Video using one of the new themes that's not available in Nero 2018 Video. Then, I opened that project in Nero 2018 Video:
If I try opening the project with Nero 2017 Video, I get the error you've mentioned.
I don't know what to say! -
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Hello Omega, when I first used 2018 it was the latest version, only during my prob
was 2019 launched.
Nero told me to do a clean re-boot and install 2018 then, but my engineer said he
had already done a clean boot when he installed windows 10, so not needed.
its getting very confusing at nero as three helpers/engineers are on to it but with no
possitive results as yet. getting frustrated now.
Anyway thanks for your thoughts GARY -
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Hello Robert, my project is in PAL. I can find some original files but some are buried deep within Nero and didn't save separately.
Thaks for your interest GARY -
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Gary,
I've created topic Nero 2018 Video Opens Nero 2019 Video Projects. Bug or Feature?. It may help you to download the projects mentioned there and give them a try. -
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Gary,
Have you had a chance to try the test projects? -
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Yes, have just tried,
CO7FAA3F 19 Kb opens
412BC4DD 31Kb ERROR
7E46F3C6 34 Kb ERROR
I'm only running 2018 presently, am nearing point of starting project over again
as have found all files, but its going to take a lot of time and effort.
Thanks for info GARY -
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Hello Omega, I'm flabergasted! My download file indicates 2018 and my start
screen Nero shows 2018. How do you assertain Nero years?
I think this is a marketing ploy used by AG. We all know the power of the word NEW
in marketing. My missfortune was to have Nero reloaded just as the 2019 version
was released thus deminishing 2018 to last years model. I note that your 2017 is actually showing a copyright date of 2018!
your thoughts on this subject are egerly awaited as I will be in touch with Nero as my Ticket is still open.
Thanks for your help and support GARY-
Gary,
The version of Nero Video is found by clicking on KnowHow and then choosing "About". I should have said that your system is acting like it's Nero 2017 Video. But, you may also have noticed that in my screenshot, the version is 18.0.50000. It's confusing. From what you've said, I suppose you have a misbehaving Nero 2018 Video?
Did you try the reinstallation suggested by Nero? -
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Yes I have tried the Nero way,but still the same. I replied to Nero ticket immeadiatly
after responding to you, but have since recieved a notice from Nero that they have closed the ticket as no responce recieved from me.
I'm really upset at this which means I will go thru opening a new ticket with them.
Its looking like the only way is to upgrade to 2019. All because an early release
date of 2019 with my files being held in suspension because of this early update!
Thank you for your help and concern from a very angry Nero user.
GARY-
Gary,
The tickets are automatically closed after 2 weeks of inactivity. This happens even with tickets they've referred to the developers and say they'll get back!
In any case, you can start a new one and refer to the old number. Have you mentioned that you can't open the Nero 2018 Video project that I supplied?
If you create a new project and save it, can it be opened later? -
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Hello Omega, No I haven't mentioned that I can't open your video, will do on new ticket. Yes can save and open new project no prob.
Thanks for all your help GARY -
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Hello Omega, have just recieved this from Nero
Customer Support [2018-10-18 15:21:46.970]
Dear Mr. Enness,
Nero 2019 does not negate Nero 18. They are standalone products, and can both run in the same PC.
What it does mean, however, is that new updates for Nero 18 will stop being made as effort is shifted to Nero 19 updates. Regardless, Nero 18 should still be usable and installable on all supported operating systems.
Kind regards,
Bruno
Nero Support Team-
Today my Nero Video 2018 is not opening any projects, old or new. I uninstalled and installed but the problem persists. W10, i7...
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No never tried Nero 2019 trial, My version opens 19.0.27000 so dosn't agree with yours, do I need to change this to your version?
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Gary,
In the past, I've suggested to Nero that they post a list containing the latest version numbers of each application. They didn't. Last April, I posted my version numbers in topic Nero Application version numbers as of 20180331. As far as I know Nero is still keeping this a secret. There was a later update, but I didn't update the post. It made my version number 19.1.3014.
To complicate things further, it seems like Nero update no longer indicates available updates for previous versions. But, the trial download does contain the latest version. I recently re-installed Nero 2018 Platinum from the trial download and have version 19.1.3016. Have you checked for updates?
What's really unbelievable is that you've been communicating with Tech Support and they haven't asked about your version. Have they asked you to run the GetSupportFiles program and send them the results? -
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No stil waiting contact with Tech support, No haven't asked to run Get support
files yet, getting fed up with Nero.
I have started New replacment Project over again so don,t need any help from them
19.0.27000 seems to be running OK. haven't checked for up dates as too busy with project to bring it up to date.
thanks for help GARY -
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Gary,
I reviewed the above and see "My missfortune was to have Nero reloaded just as the 2019 version was released thus deminishing 2018 to last years model."
Is it possible that you made your project using Nero Video with the June updates installed and then reinstalled it with a previous installation file? If so, going to the website and getting the latest version would get you back in business I would think. You can simply run the program installation file without uninstalling anything and there would be no need to reinstall the Content Packs. -
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Hello Omega,
yes tried this and everything seems to be working OK now.
Thanks for all your help Gary-
Gary,
Good. I assume that you now have version 19.1.3016. -
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TRIED NEW VERSION 2020 DIDN'T HELP. WAS TOLD TO USE TEAMVEIWER
BUT ANN MY NERO CONTROLER HAS NOW TAKEN VACATION AM STILL WAITING FOR HELP. i CANNOT UNDERSTAND WHY AUTO SAVE DID NOT WORK FOR ME. i THINK PROGRAM WAS OVERLOADED AS TIMELINE WAS OVERSTRECHED AND TRIAL VERSION ALARM WAS ON INCORECTLY THUS AUTO SAVE DID NOT ENGAGE WITH PROJECT. THIS AMOUNTED TO LOSING APPROX 120 HRS OF EDITING TIME AND DRIVING ME CLOSE TO SUICIDE. -
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