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I’m frustrated, confused, and sad

Unable to record to DVD now

I cannot get the technical team to contact me again. She wanted me to sent my files to Support, however they would not download correctly. She said she was unable to see the results. I CANNOT BURN TO DVD. MY VIDEO WILL NOT BURN CORRECTLY TO PLAY. THEY COME UP AS SLIDESHOWS. I AM JUST SPINNING MY WHEELS HERE AND THEY JUST KEEP SENDING ME OFFERS TO UPGRADE. Why should I upgrade if I can't even get my videos to burn now. Why won't anyone get in touch with me????? I am running Nero 2018
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  • Hi Wadda-

    I can either try to get support to help you or you can work with me. I noticed that you didn't respond to my questions in your thread a year ago regarding multiple problems-

    http://forum.nero.com/nero_eng/topics...

    If the latter, are you using Nero Video to prepare and burn your project?
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  • I’m sad, anxious,confused, frustrated
    Is it possible for you to help me please? I cannot get a response from Nero help support team. The technicians had me down load some files to email to her however she said there were nothing on the files sent. Don't know how to get help I never had such problems with Nero.
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  • I’m sad, anxious,confused, frustrated
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  • I’m horrible
    I just want to mention that everytime I try to burn a DVD I get to the page of the edit page and it loads my files as SLIDESHOW.
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  • Would you provide a screenshot of the editing page?

    Also, would you double click on one of the pictures in the editing page and select metadata. Provide a screenshot of the metadata.
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  • I’m sad, anxious,confused, frustrated
    Which editing page do you want?
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  • At this point I am not sure what you are asking me. Which editing page are you referring to. Is it the recode page, or the Nero Video page. I have been reading so much that right now I am totally confused.
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  • How would I remove the video page from slideshow setup?
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  • I can't help if you can't tell me what you did to create your project and burn it.

    How did Recode get into this picture? If you're trying to burn a disc, such as a DVD-Video that's playable in a DVD player, you can't use Recode. As far as I know, you're creating your project in Nero Video and burning from there. If that's not the case, please explain what you're doing.

    If you are using Nero Video, what are you selecting when you open it?
    I want to see the screen, with your project in it.

    Also, did you create a menu?
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  • I recode because I was told to convert from mp4 to mp2 so it will play on the DVD player. So I would first recode mp4 to mp3 and then burn. Now let me tell you I was doing this since Nero 2015 with no problems. My problem was when as. I stated before when windows 10 updated my computer. Now I cannot burn a dvd video in regular format. It burns in slideshow. Now let me tell you all my training is in office so me recording for the elderly is strictly on my own. So hear I am today, STUCK. So sorry for the confusion, as you see I am totally confused. Thank you for you patience.
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  • If you burn a DVD-Video in Nero Video or any other similar software, it doesn't matter what the format of the original video is since it automatically transcodes the video to mpeg-2 during the preparation for burning. That's required by the specification for a DVD-Video. As a result, whomever told you that you needed to recode the video first was wrong.

    I hope that mp3 in your post is a typo.

    Okay, now you recoded the video. What did you do with it next to burn it? If you used Nero Video, go the through the steps starting from what you selected when you opened it. Also, did you use a customized menu?
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  • the steps I take:
    I download video-comes in as MP4 from streaming .
    I bring it over to Video Recode to Mp2. You stated this is not needed which I was
    told incorrectly.
    Then I go to Nero Video and create a DVD-Video
    Then It brings me to Nero video. I then import the file I want at the bottom of the screen. Then I make sure it is not to big. If it is I tell Nero to make it fit to DVD 4.7 GB. It asks if I want to copy to hard disk.
    Next I come to Edit Menu.(here is where it show up as a Slide Show now, I don't know why-it never happened before)
    Then the Preview Screen comes up and says to examine project before burning. The Screen is blue here and says Blue Horizon-don't know why-I didn't put it in there.
    I click next and come up to burn options screen and it asks to setup parameters for burning i.e., Burn to, Volume Name, Recording setting. I put X in recording settings
    max speed and enable forward and back jump playback.
    Then I click Burn and wait for it to go through procedure. Sometimes it says burn failed but most times it says successful.
    Do you know if they offer Nero for Dummies. I guess I need something like that.

    I hope I answered your questions. Thank you for taking your time with me. I am totally confused now. What did you mean by a customized menu?

    Wadda
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  • When you select DVD, DVD-Video, the opening screen is called the Content screen. I don't understand what you're doing there that would cause it to ask you if you want to copy it to your hard drive. If the file is to large to fit on a DVD 4.7 GB (that's called a DVD 5), you would either have to select DVD 9 (which is a dual layer disc) or you would have to go to the Recording Format Options and change the quality.

    I alluded to the menu since I was thinking that may be where the problem is and you misunderstood what you are seeing..

    Since you said that's where it shows up as a slide show, I think you're seeing the menu which consists of buttons. Whether there's more than one button or not depends on how many videos you imported (and didn't join) and the number of chapters you created (you didn't mention creating any).

    I need two screenshots.

    Import your video into the Content screen. Post a screenshot.

    Then go to the menu editing screen and post a screenshot of that.
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  • Will send them. I have a sick husband, taking care of him.
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  • The research team contacted me and wanted me to download a Nero support file to send to the regarding my computer, however when I tried to send it I received a message that there was a virus in the file. I ran my virus protection and it stated there was no virus. I don't know what is going on. My husband had an echo cardiogram yesterday. I am really trying to get this straightened out. Spending my every free moment on it. The tech support team in their email said I should burn the DVD in the video Rom which I know nothing about. Since some of the way I was burning the DVDs previous was incorrect I am scared to try that. At this point still trying to correct everything. Do you have any ideas. I know some of the elderly that I burn the DVDs for are asking when will they receive anymore videos. UGH!
    Now Nero wants me to sign a yealy contract for Nero Platinum. I have Nero Platinum 2018. That should suffice shouldn't it?
    Wadda
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  • First, you don't need to upgrade to v2020. Second, even if you did, you can purchase a permanent license.

    Burning a DVD-ROM will get you a data disc which isn't playable in a standalone DVD player. On a computer, people would have to open the disc in Windows Explorer and select the video to watch. All that is avoided burning a DVD-Video. I would need to see their response to make any more comments.

    I asked you for two screenshots. Please provide them.
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  • If I burn a talk on DVD , TO burn the same talk , usually for 4 people could I copy the original for the other 3?? Thank you
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  • You're diverging from the original problem which I think we can solve if you provide the screenshots I suggested. If you don't know how to take the screenshots, just let me know.

    Yes, you can copy the original. However, the question remains as to how the others play the disc. Burning audio to "DVD" such that it can be played in a standalone player or on the computer is the same as burning the video disc, which I discussed above.

    If you have an audio file of your "talk", you can always burn an audio CD.
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  • I believe you better tell how to screen shot the pages you want so I don't cause you anymore problems. Appreciatively, Wadda
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  • I don't know what your operating system is but go to Start, Programs or All Programs, Accessories. You will find the Snipping Tool there. Right click on it and select Send to Desktop (I use it a lot so I have it on my taskbar).

    When you have something you want to make a screenshot of, open the Snipping Tool. Click on the left, upper corner of the screen where you want to start the screenshot of the subject matter and hold. Then drag the cursor to the lower right corner of the screen at a point where the subject matter you want to show is totally enclosed. Release the mouse button. A screen will come up where you can select File/Save As. Give the file a name and location and save it.

    In a Reply box here in the forum, click on Add Image at the bottom right hand corner. Browse to the file you created and click on it. Select Open. Then, select Upload and the image will appear in the Reply box.

    If you have a problem, I'll help you.

    You can also use the Print Screen button on your keyboard but that will provide the whole screen when you might not want that. Then, you would need to paste it into something like Paint and then save from there. Of course, there are more editing options in Paint than in the Snipping Tool.
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  • I’m thankful
    This is the second time I am trying to send this. Thank you for putting up with me. These are the steps I take with the images. The DVD came out ok. No problems.

    If I try to play the DVD from my computer the files come up as Video_TS and Audio TS. Can I store them as video ready to play by clicking on the file and not have two separate files?

    I did not try one of the large files yet but I am happy it is working.

    Also, should I delete all my previous Nero Programs? And you say I could buy an updated program outright that might help me?
    .
    I sure hope I did this right. I wish I had a hard copy of how to work Nero. The manual is hard to follow. Again Thank you for being so patient with me. Anything you want to help me with I will gladly want to learn.
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  • I’m confused
    I just looked at this and only see 1 screen shot. I sent 4 to you.
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  • Upgrading won't change anything. The process is the same since v5 (that's the first version of the suite).

    When you want to send more than one screenshot, always click on enter at the end of the first one before adding the next one.

    I think you mastered the screenshot procedure. Nice going.

    Yes, i want to see the Content screen and the menu editing screen. If you would, please provide those. If you can't get more than one in a reply box, just use multiple reply boxes.

    In regards to the Video_TS and Audio_TS, that is the structure of a DVD-Video. The Audio_TS folder is empty. To play a Video_TS folder, just drag and drop it into any player such as Nero MediaHome, VLC Player, etc.

    In regards to a manual for v2018, click on Live Guide in Nero Video and any of the other apps and you can see tutorials and search for any operation. Also, in the Start screen, you can click on Search to find out how to do certain operations.

    We're getting there.
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  • I’m Happy
    Thank you for your patience with me. Will try this weekend to do more
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  • Haven't heard from you since last week. At the risk of getting too personal, I hope your husband has gotten better.
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  • I hope the note finds you well. We are fine here holding our own. I have one more question that I haven't solved yet. My DVD's are coming out well. The Friends watching them are doing so with no problems. I am the only one having the problem. When I try to pull up the program on my computer the file opens with two formats. TS_Audio and TS_Video. How can I play the DVD on my computer? I am still confused with this. Please advise. Again thank you for all your help!!! I am so satisfied with being able to burn the streaming to DVD that I can't really say I am unhappy just with I can get this satisfied in mind. Have a nice day. Wadda
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  • Good to hear the two of you are okay. We both got tested again today and tested negative.

    When you say you want to play the DVD, I assume you mean the folders are on your computer. I'm not quite sure from your description but i'll cover both situations.

    A DVD-Video structure consists of a Video_TS folder and an Audio_TS folder. The Audio_TS folder is normally empty. If those folders are on your computer and not a disc, open Nero MediaHome and drag and drop the Video_TS folder into it. It will play automatically.

    If you want to play an actual DVD-Video disc, put the disc into the DVD player connected to your computer. I don't know how AutoPlay is set up on your system but I'll not complicate things. Simply open Nero MediaHome and select Photos and Videos. Let's say the disc drive is the e: drive. I don't know what it actually is on your system but, if it's the e: drive, it will show up in the upper left corner of Nero MediaHome. Double click on it and the disc will play.
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