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Unable to install Nero 2014 (does not recognize activation code)

I am trying toinstall NERO 2014.......It is not taking my activation code! (Staples says it is activated on their end) So it is a Nero problem. Can't call and ask, unless you are willing to pay???? (I just paid alot of money to buy the program.....Now I have to pay to get it installed)?????
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