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Unexpected file format?

I just downloaded Nero Burning ROM for $37 and it doesn't work!I made several attempts to import an MPEG video,as I was trying to compile my videos into a data disc...but every time,I get an error message that reads; "Unexpected file format"....WTF??!!
Nero technical support wants $1.29 a minute...WTF is this,phone sex??!!

Can someone please help me?
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