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Update Nero 2014 Platinum

In september 2013 I bought Nero 2014 Platinum from Previous Nero 12 Platinum:
Ordine 210349513 ( 01.09.2013 )
but
1) I haven't received mail for downloading the software
2) my account is now no operative !!!

And in these days 2 (two mails) that I have send to support area without replay from Ahead.

Please, reactivate immediately my account and I want the software that I payed in September 2013.
Thanks in advance
Sironi Sergio
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