I’m frustrated

Upgrade to Nero 2014 Platinum fails

Upgrade to Nero 2014 Platinum fails. I have twice tried to upgrade my 64-bit Windows 7 machine from Nero 12 to Nero Platinum 2014 and both times I got the "InstallShield Wizard Failed" dialog box and my computer desktop icons disappear, requiring a reboot. During my attempted upgrade I was not running any other applications. Both times failure occurred while the wizard was configuring "Nero disc to device" - whatever that is. I am very disappointed because previously I've never had any problems with Nero software. How can I get my Nero 2014 Platinum to install ?
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