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I’m frustrated

URGENT HELP PLEASE

RE NERO:

Your customer support is awful.

All I did was:
1. downloaded a trial version of NERO Burning ROM 2018.
2. Ran it, but it was useless for my trial and it would not accept any large sound files.
3. So I uninstalled it and ordered it online and paid for it on VISA - details below.
3. Installed it.
4. It does not work. Instead it only brings up the original FREE trial version.
5. My attempts to reach you for technical support got me to TWO different sites: Cleverbridge and Avangate.
6. Both of these said they cannot help and washed their hands of the matter.

This was yesterday. I have now spent over 3 hours writing to people, searching and attempting re-installs.

On your website I tried the order look-up with both on my emails. NEITHER of them show a history. PLEASE RESOLVE THIS URGENTLY or CANCEL my order and refund my VISA.

Finally, your stupid site and useless customer service has NO U.S. PHONE number to real a REAL HUMAN.
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