Help get this topic noticed by sharing it on Twitter, Facebook, or email.
I’m frustrated

Using Nero Backitup with multiple accounts

Nero backitup 12 Platinum in both XP Professional and Windows 7 Enterprise (32-Bit) gave every user account on the same machine a different job list.

Having upgraded to Windows 7 Enterprise 64-Bit all users have the same job list, so backup jobs cannot be built specific to the user account. (My accounts have entirely different drives mapped)

Is there a config file or registry key somewhere that controls this that I can edit to seperate the job lists per user?
1 person has
this problem
+1
Reply
  • Hi Don- I think you're going to need to send an e-mail to techsupport@nero.com.

    However, I don't quite understand the question. I guess you're saying that everybody is now on the 64 bit version of Win 7 Enterprise. What happened that everybody has the same job list? Are you saying you can't configure Backitup 12 so that each user has a different job list?

    I assume you have a multiuser-license since you had Nero installed on separate systems.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. happy, confident, thankful, excited indifferent, undecided, unconcerned kidding, amused, unsure, silly sad, anxious, confused, frustrated

  • Wither - Thanks for your reply

    To clarify - Nero Backitup 12 is installed on one machine. All user accounts are on this machine.

    Each account has an entirely different set of drives mapped.
    e.g. X Drive for one account is not the same destination as X Drive for any other account.
    Accounts have different access rights to these mapped drives

    Previously, a different set of jobs could be created for each account, avoiding the issue of Drive letter clashes. This does not appear to be the case after re-installing Backitup on the replacement 64-Bit machine.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. happy, confident, thankful, excited indifferent, undecided, unconcerned kidding, amused, unsure, silly sad, anxious, confused, frustrated

  • Yeh, after re-reading the first sentence of your opening post, I now understand that this worked when you had XP and then upgraded to Win 7 Enterprise 32 bit. Since Nero runs in 32 bit emulation on a 64 bit system, I don't know why it would make any difference.

    Does each user account have access to the C: drive? I'm curious because Backitup saves all the .nji and .nbi file definitions on the C:\ drive (C:\Users\"user name"\AppData\Roaming\Nero\Nero 12\Nero BackItUp). I haven't used two user accounts in years so I forget how they work. I'm can't even remember if you have to install the same software on each account to use it. I suppose I could create a second account just to refresh my memory but, since you already have it set up, I'm hoping you can tell me.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. happy, confident, thankful, excited indifferent, undecided, unconcerned kidding, amused, unsure, silly sad, anxious, confused, frustrated

  • Been a bit sidetracked on higher priority issues.

    All AppData\Roaming content looks OK, with different content per user.

    I think the root problem is with the registry. When searched the
    Nero 12\Nero BackItUp\Preferences CacheFilesPath and DataBasePath and Log keys are all set for the installation user rather than %username%. This may explain why all users see same job listings.

    I am a bit wary of just editing these values, but I may just bite the bullet and give it a go.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. happy, confident, thankful, excited indifferent, undecided, unconcerned kidding, amused, unsure, silly sad, anxious, confused, frustrated

  • I'm not sure how that would work unless each person had his own instance of Windows. To my simple mind , setting the preferences to a variable wouldn't matter unless the variable was able to discern which user was logged on. I don't know if you can add additional parameters to the variable to look up the user account that's logged on. Sounds like a pretty basic thing for someone who knows what they're doing (you do, I don't). Perhaps it would be better to have a setting in the Backitup options to save the job files in a different location for each user. I don't see any ability to do that.

    Rather than mess with it, I would suggest again that you send an e-mail to tech support. They might be very familiar with that since they sell multi-user licenses. Sure would like to know the answer.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. happy, confident, thankful, excited indifferent, undecided, unconcerned kidding, amused, unsure, silly sad, anxious, confused, frustrated

  • Backup paths to different locations are not a problem. The problem is that it runs the same backup job for each user using a drive letter that is not mapped the same for each user.

    The installation is licenced to the machine not the user, so all users on the machine should have access, this was always the case in XP and Win7 32 Bit. Just seems to be an issue with Win7 64 Bit, or possibly installation directory path not being to C Drive.

    It is worth mentioning that I am working in a corporate environment so do not have the same flexibilities as on a personal system.

    I have emailed Nero support to see if they have a solution.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. happy, confident, thankful, excited indifferent, undecided, unconcerned kidding, amused, unsure, silly sad, anxious, confused, frustrated

  • Hi Don-

    I figured this was in a corporate environment.

    Let me know what tech support has to say.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. happy, confident, thankful, excited indifferent, undecided, unconcerned kidding, amused, unsure, silly sad, anxious, confused, frustrated