Using Nero Recode 14

I just purchased Nero Platinum 14 installed on my laptop. I am running Nero Platinum 12 on my Desktop. When I attempt to convert my DVDs to MP4 computer files the encoding process fails immediately using Nero recode 14 but the same DVDs will encode successfully using Nero Recode 12. How do I get Nero Recode 14 to work?
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