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video download ultimate does not start

I purchased 5 user licence. On my laptop, I installed VDU as per the instructions. VDU arrow appeared in the task bar. When I double click on the arrow, menu screen appears and nothing happens.

On the other computer, another arrow icon appears on the right upper corner of the screen and when I open youtube the downloadable items are shown in the menu. But this does not happen on my laptop. What am I doing wrong?
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