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Video project slow to load

Hello, I have Nero 2017 Platinum, which is excellent (particularly for my interests in music and video editing) but I have some questions for consideration, with possibility for improvement.

The first concerns video project loading which is very slow (over 2 minutes) even when loading a single file (e.g., mp4 master video, for editing). Perhaps this is a simple “fact of life”... or is it?

Maybe it is due to the application having to load all the tools and effects which takes the time?

If this is the case, then perhaps it is possible to “slim down” the project by setting preferences, according to frequently used functions?

Any suggestions for more rapid video project loading would be appreciated (or perhaps someone has an explanation, at least)?

Thanks,

Tom





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  • I have experienced this very same condition Tom with Nero 2014. I often think my file is “tanking”, but then up it pops! I use every piece of functionality the application offers. It’s great. The only questions I have relate to “enable workspace” and “keyframes”.. I do understand workspace, but it’s not explained anywhere. Keyframes are not explained at all. Any suggestions?
    • Patrick,

      Have you downloaded the manual?

      "If you want to adapt the area of your compilation that will actually be transcoded or exported into a video, you can activate the Enable WorkSpace entry in the context menu of the time scale and move the Workspace Mark In and Workspace Mark Out markers to shorten the active (white) workspace. However, files to the left and right of the markers (gray space) stay fully available for editing. ..."

      You may find help here:



      For key frames:

      "Select the check box to add a key frames track for the respective effect below
      the respective main clip in the content area. As long as you have not chosen individual key frame positions on a track, the effect settings are valid for the whole clip. Once you created single key frames, effect settings are valid for chosen positions. A single key frame at the start and at the end of the clip is always added by default. ...
      "

      Also, you may find help here:

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  • Thank you for your replies. I did figure out using workspace though, but not keyframes. I’ll now look at those tutorials.
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  • Thomas-

    How large is the file you're importing?

    What part of Nero Video are you importing the file into?

    Are you seeing the box with black boxes and a green moving portion when you select to open the file?
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  • Wither,
    Thank you for your quick reply, and attention to this.
    Actually, file import is OK, and takes only a few seconds.
    The issue concerns opening an existing (saved) project, which takes about 2 minutes.
    Tom

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  • The time would vary, depending on the size of the project, and can take a while since it has to open the part of Nero Video where you saved it from and then import the files (the actual files are not in the project file (.nvc) and the edits you made.
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  • I tried 4 existing projects in v2018 tonight. They took 5 to 25 seconds, depending on their size/complexity. On my other system, all the projects were created\saved in the Content screen. In v2018, all the projects were created\saved in the Editing screen.

    I rebooted the computer because I didn't want Windows caching to affect the results and then tried a couple of the same projects I opened in v2018 and another one. The results were similar.

    It takes longer to launch Nero Video then it does to open projects.
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  • Summary to date

    Thomas reports extraordinarily slow project loading using Nero 2017 Video.

    Omega Tester agrees, citing poor project loading times using Nero 2018 Video on Windows 10.

    Wither 1 disagrees, citing satisfactory project loading times using Nero 2018 Video (presumably on Windows 7?).

    Could it be Windows 10? Thomas, please indicate your OS.

    Will any of the other 100 million Nero users be contributing to this topic?

    Will any Nero employee be contributing to this topic?
    • I wouldn't say that I "disagree" with the times you're seeing since I'm not using the same project files as you and Thomas. I'm just reporting what I see in Vista and Win 7 with the project files I have on hand. As you know, I don't have Win 10. Not worth spending $3k to get it, at this time.

      You also know that hardly any of the other users will weigh in.

      It's also unlikely that a Nero employee will contribute to this thread for some time, based on information given to me recently by Nero.

      You can also ask tech support about it.
    • Wither 1,

      Well, your point about the other users and the Nero employees is well taken. But, maybe if they were encouraged?

      Below, I have a revealed a method whereby you can try using "the same project file."
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  • A test case

    Above I mentioned creating a simple DVD project that took a very long time to load later. Here's a video showing the loading of the project:



    To create an identical project, in a new DVD project; click Edit; drag the Flower Meadow video to the timeline; advance to the Menu Edit screen; save the project and exit.
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  • Hi All,

    I validated with the example shared by Omega Tester in Win 10 PC with Nero 2017, 2018 and could not find any slowness for the project to load as it took less than 5 seconds to open the project in Nero Video as well as to edit it.

    One aspect to highlight here as Wither 1 had already mentioned is: launch time of Nero Video depends on loading and importing the existing templates and underlying contents part of a bunch of .nvc along with the edited/ created projects.

    Also, we keep doing performance checks part of our product improvements on a regular basis and any unusual behaviour will be captured and worked upon.

    Thanks!
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  • New test of project load time

    Waiting for 2 minutes after starting Nero 2018 Video before opening a project results in a very short project load time:



    So, the excessive project load time appears to be related to excessive Nero Video load time. I think I first noticed this with Nero 2017. Perhaps, the addition of so-called Vertical Editing (and Content Pack #2) did it?
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  • In my opinion, it's been slow to load since as far back as v12 and it's gotten progressively slower since then. However, on both of my systems, it's been ready to open a project as soon as the opening screen loads, regardless of that time. Sounds like you're getting the opening screen when the rest of it isn't fully loaded.
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  • Ayudante ́17 (Employee),

    You said above, "I validated with the example shared by Omega Tester in Win 10 PC with Nero 2017, 2018 and could not find any slowness for the project to load as it took less than 5 seconds to open the project in Nero Video as well as to edit it. "
    In response, I said, "I was able to duplicate your results by waiting 2 minutes after starting Nero Video before attempting to load a project. I suppose this is as expected? "

    I have recorded Nero 2018 Video's load time (memory usage). I started recording shortly after exiting Nero Video. I recorded the load and unload, followed by another cycle of load/unload. I then sped the recording up by a factor of 5 in Nero Video and uploaded the result to YouTube (note that the Task Manager plot is 4 minutes wide):



    Some information on my laptop:


    Host Name: TOSHIBA
    OS Name: Microsoft Windows 10 Pro
    OS Version: 10.0.17134 N/A Build 17134
    OS Manufacturer: Microsoft Corporation
    OS Configuration: Standalone Workstation
    OS Build Type: Multiprocessor Free

    System Manufacturer: TOSHIBA
    System Model: Satellite S55-A
    System Type: x64-based PC
    Processor(s): 1 Processor(s) Installed.
    [01]: Intel64 Family 6 Model 60
    Stepping 3 GenuineIntel ~2400 Mhz

    BIOS Version: TOSHIBA 1.30, 9/25/2013

    Total Physical Memory: 8,104 MB
    ...
    Page File Location(s): N/A


    So, to repeat, "Is this expected behavior?"
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  • Thanks to all for your tests and observations regarding project load time... yes, it definitely takes about 2 mins, regardless of project/file size (my OS is Windows 10). Also, I am quite organised in keeping all components of the project (video master, audio tracks, photo inserts) in coherent folders. And, normally I have only one master video at a time, avoiding excessive import.
    The issue is not critical, but it would be convenient if the project load time could be shortened, facilitating the possibility of "toggling" between related projects.
    Tom
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  • Hi Thomas & Omega Tester,

    Kindly share the NeroVideo logs (in C:\Users\[currentuser]\AppData\Roaming\Nero\Nero 2017\Nero Vision, or C:\Users\[currentuser]\AppData\Roaming\Nero\Nero 2018\Nero Vision) generated during issue occurence so that we can analyse further.

    Thanks!
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  • Hi Omega Tester,

    It isn't the expected case, since we are not able to reproduce the issue reported by you, would require logs to share across to the internal team for further investigation.

    Thanks!
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  • I just opened Nero Video 2018 and then opened a project. After closing, it did update that log file and also added an Acme.log file.

    Here's a copy of it-

    12:53:50 ACME version 19.1.8.4
    12:53:50 Starting log...
    12:53:50 Starting log of instance (ThreadID=6548).
    12:53:50 Found content packages:
    12:53:50 Nero Cliparts, v20.0.10001 | Nero Disc Menus 1, v20.0.10001
    12:53:50 Nero Disc Menus 2, v20.0.10001 | Nero Disc Menus 3, v20.0.10001
    12:53:50 Nero Disc Menus Basic, v20.0.10001 | Nero Kwik Themes Basic, v20.0.10002
    12:53:50 Nero Abstract Themes, v20.0.10001 | Nero Holiday and Sports Themes, v20.0.10001
    12:53:50 Nero Image Samples, v20.0.10001 | Nero Video Samples, v20.0.10001
    12:53:50 Nero Family and Events Themes, v20.0.10001 | Nero Retro Film Themes, v20.0.10001
    12:53:50 Nero PiP Effects 1, v20.0.10001 | Nero Video Transitions 1, v20.0.10001
    12:53:50 Nero Football (Soccer) Themes, v20.0.10001 | Nero Effects Basic, v20.0.10001
    12:53:50 Nero PiP Effects Basic, v20.0.10001 | Nero Platinum Effects 12, v20.0.10001
    12:53:50 Nero My Day Disc Menus, v20.0.10001 | Nero My Day Themes, v20.0.10001
    12:53:50 Nero Action Themes, v20.0.10001 | Nero Action Disc Menus, v20.0.10001
    12:53:50 Nero Vertical Video Themes, v20.0.10001 |
    12:53:50 Retrieving content information (en-US)...
    12:53:50 Reading ACME data base...
    12:53:51 Found 1504 items in data base.
    12:53:51 Starting log of instance (ThreadID=3240).
    12:53:51 Found content packages:
    12:53:51 Nero Cliparts, v20.0.10001 | Nero Disc Menus 1, v20.0.10001
    12:53:51 Nero Disc Menus 2, v20.0.10001 | Nero Disc Menus 3, v20.0.10001
    12:53:51 Nero Disc Menus Basic, v20.0.10001 | Nero Kwik Themes Basic, v20.0.10002
    12:53:51 Nero Abstract Themes, v20.0.10001 | Nero Holiday and Sports Themes, v20.0.10001
    12:53:51 Nero Image Samples, v20.0.10001 | Nero Video Samples, v20.0.10001
    12:53:51 Nero Family and Events Themes, v20.0.10001 | Nero Retro Film Themes, v20.0.10001
    12:53:51 Nero PiP Effects 1, v20.0.10001 | Nero Video Transitions 1, v20.0.10001
    12:53:51 Nero Football (Soccer) Themes, v20.0.10001 | Nero Effects Basic, v20.0.10001
    12:53:51 Nero PiP Effects Basic, v20.0.10001 | Nero Platinum Effects 12, v20.0.10001
    12:53:51 Nero My Day Disc Menus, v20.0.10001 | Nero My Day Themes, v20.0.10001
    12:53:51 Nero Action Themes, v20.0.10001 | Nero Action Disc Menus, v20.0.10001
    12:53:51 Nero Vertical Video Themes, v20.0.10001 |
    12:53:51 Retrieving content information (en-US)...
    12:53:51 Reading ACME data base...
    12:53:51 Found 1504 items in data base.
    12:53:52 Starting log of instance (ThreadID=6548).
    12:53:52 Found content packages:
    12:53:52 Nero Cliparts, v20.0.10001 | Nero Disc Menus 1, v20.0.10001
    12:53:52 Nero Disc Menus 2, v20.0.10001 | Nero Disc Menus 3, v20.0.10001
    12:53:52 Nero Disc Menus Basic, v20.0.10001 | Nero Kwik Themes Basic, v20.0.10002
    12:53:52 Nero Abstract Themes, v20.0.10001 | Nero Holiday and Sports Themes, v20.0.10001
    12:53:52 Nero Image Samples, v20.0.10001 | Nero Video Samples, v20.0.10001
    12:53:52 Nero Family and Events Themes, v20.0.10001 | Nero Retro Film Themes, v20.0.10001
    12:53:52 Nero PiP Effects 1, v20.0.10001 | Nero Video Transitions 1, v20.0.10001
    12:53:52 Nero Football (Soccer) Themes, v20.0.10001 | Nero Effects Basic, v20.0.10001
    12:53:52 Nero PiP Effects Basic, v20.0.10001 | Nero Platinum Effects 12, v20.0.10001
    12:53:52 Nero My Day Disc Menus, v20.0.10001 | Nero My Day Themes, v20.0.10001
    12:53:52 Nero Action Themes, v20.0.10001 | Nero Action Disc Menus, v20.0.10001
    12:53:52 Nero Vertical Video Themes, v20.0.10001 |
    12:53:52 Retrieving content information (en-US)...
    12:53:52 Reading ACME data base...
    12:53:52 Found 1504 items in data base.
    12:53:59 Starting log of instance (ThreadID=2172).
    12:53:59 Found content packages:
    12:53:59 Nero Cliparts, v20.0.10001 | Nero Disc Menus 1, v20.0.10001
    12:53:59 Nero Disc Menus 2, v20.0.10001 | Nero Disc Menus 3, v20.0.10001
    12:53:59 Nero Disc Menus Basic, v20.0.10001 | Nero Kwik Themes Basic, v20.0.10002
    12:53:59 Nero Abstract Themes, v20.0.10001 | Nero Holiday and Sports Themes, v20.0.10001
    12:53:59 Nero Image Samples, v20.0.10001 | Nero Video Samples, v20.0.10001
    12:53:59 Nero Family and Events Themes, v20.0.10001 | Nero Retro Film Themes, v20.0.10001
    12:53:59 Nero PiP Effects 1, v20.0.10001 | Nero Video Transitions 1, v20.0.10001
    12:53:59 Nero Football (Soccer) Themes, v20.0.10001 | Nero Effects Basic, v20.0.10001
    12:53:59 Nero PiP Effects Basic, v20.0.10001 | Nero Platinum Effects 12, v20.0.10001
    12:53:59 Nero My Day Disc Menus, v20.0.10001 | Nero My Day Themes, v20.0.10001
    12:53:59 Nero Action Themes, v20.0.10001 | Nero Action Disc Menus, v20.0.10001
    12:53:59 Nero Vertical Video Themes, v20.0.10001 |
    12:53:59 Starting log of instance (ThreadID=1984).
    12:53:59 Found content packages:
    12:53:59 Nero Cliparts, v20.0.10001 | Nero Disc Menus 1, v20.0.10001
    12:53:59 Nero Disc Menus 2, v20.0.10001 | Nero Disc Menus 3, v20.0.10001
    12:53:59 Nero Disc Menus Basic, v20.0.10001 | Nero Kwik Themes Basic, v20.0.10002
    12:53:59 Nero Abstract Themes, v20.0.10001 | Nero Holiday and Sports Themes, v20.0.10001
    12:53:59 Nero Image Samples, v20.0.10001 | Nero Video Samples, v20.0.10001
    12:53:59 Nero Family and Events Themes, v20.0.10001 | Nero Retro Film Themes, v20.0.10001
    12:53:59 Nero PiP Effects 1, v20.0.10001 | Nero Video Transitions 1, v20.0.10001
    12:53:59 Nero Football (Soccer) Themes, v20.0.10001 | Nero Effects Basic, v20.0.10001
    12:53:59 Nero PiP Effects Basic, v20.0.10001 | Nero Platinum Effects 12, v20.0.10001
    12:53:59 Nero My Day Disc Menus, v20.0.10001 | Nero My Day Themes, v20.0.10001
    12:53:59 Nero Action Themes, v20.0.10001 | Nero Action Disc Menus, v20.0.10001
    12:53:59 Nero Vertical Video Themes, v20.0.10001 |
    12:53:59 Starting log of instance (ThreadID=6120).
    12:53:59 Found content packages:
    12:53:59 Nero Cliparts, v20.0.10001 | Nero Disc Menus 1, v20.0.10001
    12:53:59 Nero Disc Menus 2, v20.0.10001 | Nero Disc Menus 3, v20.0.10001
    12:53:59 Nero Disc Menus Basic, v20.0.10001 | Nero Kwik Themes Basic, v20.0.10002
    12:53:59 Nero Abstract Themes, v20.0.10001 | Nero Holiday and Sports Themes, v20.0.10001
    12:53:59 Nero Image Samples, v20.0.10001 | Nero Video Samples, v20.0.10001
    12:53:59 Nero Family and Events Themes, v20.0.10001 | Nero Retro Film Themes, v20.0.10001
    12:53:59 Nero PiP Effects 1, v20.0.10001 | Nero Video Transitions 1, v20.0.10001
    12:53:59 Nero Football (Soccer) Themes, v20.0.10001 | Nero Effects Basic, v20.0.10001
    12:53:59 Nero PiP Effects Basic, v20.0.10001 | Nero Platinum Effects 12, v20.0.10001
    12:53:59 Nero My Day Disc Menus, v20.0.10001 | Nero My Day Themes, v20.0.10001
    12:53:59 Nero Action Themes, v20.0.10001 | Nero Action Disc Menus, v20.0.10001
    12:53:59 Nero Vertical Video Themes, v20.0.10001 |
    12:53:59 Starting log of instance (ThreadID=5164).
    12:54:00 Found content packages:
    12:54:00 Nero Cliparts, v20.0.10001 | Nero Disc Menus 1, v20.0.10001
    12:54:00 Nero Disc Menus 2, v20.0.10001 | Nero Disc Menus 3, v20.0.10001
    12:54:00 Nero Disc Menus Basic, v20.0.10001 | Nero Kwik Themes Basic, v20.0.10002
    12:54:00 Nero Abstract Themes, v20.0.10001 | Nero Holiday and Sports Themes, v20.0.10001
    12:54:00 Nero Image Samples, v20.0.10001 | Nero Video Samples, v20.0.10001
    12:54:00 Nero Family and Events Themes, v20.0.10001 | Nero Retro Film Themes, v20.0.10001
    12:54:00 Nero PiP Effects 1, v20.0.10001 | Nero Video Transitions 1, v20.0.10001
    12:54:00 Nero Football (Soccer) Themes, v20.0.10001 | Nero Effects Basic, v20.0.10001
    12:54:00 Nero PiP Effects Basic, v20.0.10001 | Nero Platinum Effects 12, v20.0.10001
    12:54:00 Nero My Day Disc Menus, v20.0.10001 | Nero My Day Themes, v20.0.10001
    12:54:00 Nero Action Themes, v20.0.10001 | Nero Action Disc Menus, v20.0.10001
    12:54:00 Nero Vertical Video Themes, v20.0.10001 |
    12:54:00 Retrieving content information (en-US)...
    12:54:00 Reading ACME data base...
    12:54:00 Found 1504 items in data base.
    12:54:00 Starting log of instance (ThreadID=5856).
    12:54:00 Found content packages:
    12:54:00 Nero Cliparts, v20.0.10001 | Nero Disc Menus 1, v20.0.10001
    12:54:00 Nero Disc Menus 2, v20.0.10001 | Nero Disc Menus 3, v20.0.10001
    12:54:00 Nero Disc Menus Basic, v20.0.10001 | Nero Kwik Themes Basic, v20.0.10002
    12:54:00 Nero Abstract Themes, v20.0.10001 | Nero Holiday and Sports Themes, v20.0.10001
    12:54:00 Nero Image Samples, v20.0.10001 | Nero Video Samples, v20.0.10001
    12:54:00 Nero Family and Events Themes, v20.0.10001 | Nero Retro Film Themes, v20.0.10001
    12:54:00 Nero PiP Effects 1, v20.0.10001 | Nero Video Transitions 1, v20.0.10001
    12:54:00 Nero Football (Soccer) Themes, v20.0.10001 | Nero Effects Basic, v20.0.10001
    12:54:00 Nero PiP Effects Basic, v20.0.10001 | Nero Platinum Effects 12, v20.0.10001
    12:54:00 Nero My Day Disc Menus, v20.0.10001 | Nero My Day Themes, v20.0.10001
    12:54:00 Nero Action Themes, v20.0.10001 | Nero Action Disc Menus, v20.0.10001
    12:54:00 Nero Vertical Video Themes, v20.0.10001 |
    12:54:00 Starting log of instance (ThreadID=3496).
    12:54:00 Found content packages:
    12:54:00 Nero Cliparts, v20.0.10001 | Nero Disc Menus 1, v20.0.10001
    12:54:00 Nero Disc Menus 2, v20.0.10001 | Nero Disc Menus 3, v20.0.10001
    12:54:00 Nero Disc Menus Basic, v20.0.10001 | Nero Kwik Themes Basic, v20.0.10002
    12:54:00 Nero Abstract Themes, v20.0.10001 | Nero Holiday and Sports Themes, v20.0.10001
    12:54:00 Nero Image Samples, v20.0.10001 | Nero Video Samples, v20.0.10001
    12:54:00 Nero Family and Events Themes, v20.0.10001 | Nero Retro Film Themes, v20.0.10001
    12:54:00 Nero PiP Effects 1, v20.0.10001 | Nero Video Transitions 1, v20.0.10001
    12:54:00 Nero Football (Soccer) Themes, v20.0.10001 | Nero Effects Basic, v20.0.10001
    12:54:00 Nero PiP Effects Basic, v20.0.10001 | Nero Platinum Effects 12, v20.0.10001
    12:54:00 Nero My Day Disc Menus, v20.0.10001 | Nero My Day Themes, v20.0.10001
    12:54:00 Nero Action Themes, v20.0.10001 | Nero Action Disc Menus, v20.0.10001
    12:54:00 Nero Vertical Video Themes, v20.0.10001 |
    12:54:00 Retrieving content information (en-US)...
    12:54:01 Reading ACME data base...
    12:54:01 Found 1504 items in data base.
    12:54:01 Retrieving content information (en-US)...
    12:54:01 Reading ACME data base...
    12:54:01 Found 1504 items in data base.
    12:54:01 Retrieving content information (en-US)...
    12:54:02 Reading ACME data base...
    12:54:02 Found 1504 items in data base.
    12:54:02 Starting log of instance (ThreadID=6756).
    12:54:02 Found content packages:
    12:54:02 Nero Cliparts, v20.0.10001 | Nero Disc Menus 1, v20.0.10001
    12:54:02 Nero Disc Menus 2, v20.0.10001 | Nero Disc Menus 3, v20.0.10001
    12:54:02 Nero Disc Menus Basic, v20.0.10001 | Nero Kwik Themes Basic, v20.0.10002
    12:54:02 Nero Abstract Themes, v20.0.10001 | Nero Holiday and Sports Themes, v20.0.10001
    12:54:02 Nero Image Samples, v20.0.10001 | Nero Video Samples, v20.0.10001
    12:54:02 Nero Family and Events Themes, v20.0.10001 | Nero Retro Film Themes, v20.0.10001
    12:54:02 Nero PiP Effects 1, v20.0.10001 | Nero Video Transitions 1, v20.0.10001
    12:54:02 Nero Football (Soccer) Themes, v20.0.10001 | Nero Effects Basic, v20.0.10001
    12:54:02 Nero PiP Effects Basic, v20.0.10001 | Nero Platinum Effects 12, v20.0.10001
    12:54:02 Nero My Day Disc Menus, v20.0.10001 | Nero My Day Themes, v20.0.10001
    12:54:02 Nero Action Themes, v20.0.10001 | Nero Action Disc Menus, v20.0.10001
    12:54:02 Nero Vertical Video Themes, v20.0.10001 |
    12:54:02 Retrieving content information (en-US)...
    12:54:02 Reading ACME data base...
    12:54:02 Found 1504 items in data base.
    12:54:02 Retrieving content information (en-US)...
    12:54:03 Reading ACME data base...
    12:54:03 Found 1504 items in data base.
    12:54:03 Retrieving content information (en-US)...
    12:54:04 Reading ACME data base...
    12:54:04 Found 1504 items in data base.
    12:54:04 Closed log of instance .
    • view 12 more comments
    • As usual, you're making a big deal out of nothing which has to do with the problem you and the author are having.

      Since you want no help from me, I'll leave this thread to other users and other Nero employees who might respond.

      Good Bye!
    • Wither 1,

      From your tone, I'll assume that you now recognize that you were wrong about Nero 2015 Video also?

      Or, maybe it's just the BRs doing what they always do?
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  • Thomas,

    I had thought that my long load times were similar to yours, but now that I have reinstalled Nero 2016, 2017 and 2018, I know that my load time problems are isolated to Nero 2018 Video:



    Each of 2016 and 2017 load into about 300 MB of memory; Nero 2018 gobbles up over 1.6 GB!
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  • ... apologies for my silence, but I am away from home for a few days... I will try to look at load logs next week when I get back...
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  • Ayudante ́17 (Employee),

    Are we ever going to hear from you? I have posted a screen shot of Nero Video 2016, 2017, and 2018 loading on my system:

    Each of 2016 and 2017 load into about 300 MB of memory in ~25seconds; Nero 2018 gobbles up over 1.6 GB and takes ~90 seconds!

    Please post the expected memory usage.
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    • Thomas,

      Enjoy your evening.
    • Thanks also to you, Patrick, for your interest...
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  • Ayudante ́17 (Employee),

    Please respond to this topic! If you don't have a computer to replicate the following response, please find someone that does and have them respond here.



    So, is using over 1.6 GB of memory expected behavior on Windows 10 Pro?
    Is it normal for Nero 2018 Video to take over 90 seconds to load?
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  • Thank you for your follow up... However, I be!ieve I have already sent you all the information you need to provide a fix... But if no fix is available, then we leave it here... Meanwhile, this week I have purchased Cyberlink PowerDirector (thinking outside the box) which certainly resolves the project load issue (and much more)... However, I must say, I prefer the Nero interface... but this could simply be a question of familiarity... What I'm saying is that, either Nero reviews it's software and provides an upgrade (very welcome) or it doesn't, in which case, I'm moving on...
    • Thomas,

      Ayudante ́17 (Employee) has indicated above that my experience is not the expected experience but apparently refuses to demonstrate the expected!

      In any case, on my system, Nero 2016 Video and Nero 2017 Video consume about 300 MB in loading; Nero 2018 Video loads in about 90 seconds and consumes over 1.6 GB!

      If you simply start Nero 2017 Video while observing in Task Manager, how much memory is consumed when loading completes?
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  • Ayudante ́17 (Employee),

    If you still work for Nero, please respond to this thread!
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  • Ayudante ́17 (Employee),

    If you still work for Nero, please respond to this thread! The issue still exists.
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