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Video 11 crashes when making DVD

Hi all,

Hoping someone can help me here.

I am trying to make a Video DVD. I created a video in Nero Video 11. It's a very simple video, just 1 track, with just a few edits.

I then continue to make the Video DVD. It starts to encode the track and gets about 25% through it and then crashes (says Video has run into an error and must close. Do I want to save my project).

I have run the Nero updater and have the latest Nero 11 updates. I was still getting the error. I even then tried to reformat my entire computer and reinstall Windows (XP - SP3). Everything else works fine, but Video keeps crashing.

I have lots of free space on the temp drive (over 100GB). Can anyone help me figure out how I can create this Video DVD?

Thank you,
Peter
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  • Do you have this difficulty for a really simple project such as the following?

    Start a new Make Movie or Slide Show project; select your movie options; Drag the Nero sample video to the Video 1 track; Next; Choose DVD-Video; Next; choose no menus; Next; Next; choose "Write to hard drive folder" at the Burn Opions page; Write.
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  • Is the video or audio you're using possibly copy protected?

    If you look under C:\Documents and Settings\Users, you should be able to find a path similar to this-

    "user name"\AppData\Roaming\Nero\Nero 11\Nero Vision. In that folder you should be able to find the nerovideolog.txt file. Would you select all the text in the file and post it here. Unfortunately, this forum doesn't allow one to import a .txt file.
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  • Thank you for the helpful suggestions. I have pasted my log file here. Hopefully it can help figure out the problem. I also did try the other suggestion. I dropped the short 20 second sample clip into a timeline and created that as a DVD-Video. That test worked fine. It was able to write those DVD-Video files to the disk. So it seems that longer projects are trouble. What can I try next? Thanks,
    Peter

    [23:18:32] NeroVision Log created (Date: 10/02/2013)
    [23:18:32] NeroVision Start log output
    [23:18:32] NeroVision Current Culture Code : en-US.
    [23:18:32] NeroVision Unknown audio type
    [23:18:32] NeroVision License checking for 40, result : 1
    [23:18:32] NeroVision License checking for 81, result : 1
    [23:18:32] NeroVision Get State of AC3.2.0 : 100000
    [23:18:32] NeroVision License checking for 6, result : 1
    [23:18:32] NeroVision License checking for 34, result : 1
    [23:18:32] NeroVision Get State of AC3.5.1 : 100000
    [23:18:32] NeroVision License checking for 7, result : 1
    [23:18:32] NeroVision License checking for 70, result : 1
    [23:18:32] NeroVision Get State of AC3.5.0 : 100000
    [23:18:32] NeroVision License checking for 7, result : 1
    [23:18:32] NeroVision License checking for 70, result : 1
    [23:18:32] NeroVision Processors: 2 (Intel)
    [23:18:32] NeroVision OS: Windows XP Professional Edition
    [23:18:33] AMCDocBase Could not load the user-defined asset groups.
    [23:18:33] AMCUIBase Loading standard buttons from 'C:\Program Files\Nero\Nero 11\Nero Vision\Buttons'...
    [23:18:33] AMCDocBase Nero3D interface version is 700
    [23:18:36] NeroVision Start Registration
    [23:18:37] NeroVision Finished Registration CoCreateInstance
    [23:18:39] AMCUIBase Loading default slide show pic from 'C:\Program Files\Nero\Nero 11\Nero Vision\SlideShow'...
    [23:18:53] NeroVision Get 2 Devices.
    [23:18:54] AMCDocBase ERROR creating COM object clsid:riid - Error: 0x80040154 (Class not registered)
    [23:18:54] AMCDocBase clsid={47319CF3-7ACE-553B-BC46-BA5C13D0FAC6}
    [23:18:54] AMCDocBase riid={56A86895-0AD4-11CE-B03A-0020AF0BA770}
    [23:19:05] NeroVision Finished Registration and start Collector
    [23:19:05] NeroVision Finished Collector
    [23:19:05] ExpressUI Running Nero Video Version: 8.2.4.100
    [23:19:05] ExpressUI Get Nero cover Designer path via NeroSXS, the Path : C:\Program Files\Nero\Nero 11\Nero CoverDesigner\CoverDes.exe
    [23:19:05] ExpressUI Get Nero cover Designer path via solution explorer, the Path : C:\Program Files\Nero\Nero 11\Nero CoverDesigner\CoverDes.exe
    [23:19:07] ExpressUI Detect at least one DVD Compatible recorder.
    [23:19:07] ExpressUI Detect at least one CD Compatible recorder.
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  • I can't help with the log file, but until someone comes along, here are some ideas:

    If you are importing a file, provide information about the file; format, size, duration, etc. There is a program called MediaInfo available here that provides valuable information about video files.

    Try exporting your project as a DVD-compatible MPEG-2 video.

    Provide the steps you take. Try simplifying by eliminating the menu.
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  • I’m sad
    I did try my project again, but this time I tried to eliminate the menu and turned that off. Still crashed. It crashes while it is encoding the main movie file.

    I looked at the properties of the cilp. It's an AVI. In Windows media player it says it's 720x480, and in the 'DV Video Decoder video codec'. It's length is 1:42:47 (although I made edits to that file in Nero Video, so it's more like 1:25:00 now). Also says audio is PCM 16 bit audio. Frame rate is 29 frames/second and Video date rate is 2483kbps.

    If I get the Metadata properties in Nero Video it says:
    720x576
    4:3
    Video Format: DVSD
    Frame Rate: 25fps
    Pixel Aspect Ratio 12:11
    Interlaced
    Bit rate: 28.99Mbps

    Is any of that helpful? Not sure why Nero says it's 25fps, that's weird.

    I am just dropping the file in a Video timeline. I'm editing in 'Advanced' mode and just making a few trims. That's basically it. Just hitting next and trying to make it into a DVD-Video. Crashes after about 20 mins. as it's compressing the main video.

    Thanks for any help.
    Peter
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  • Go to Windows Accessories, System Tools. Find the Disk Cleanup utility. Run it and then reboot. Does that help?

    How much RAM do you have?
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  • Thanks for the suggestions.

    I went ahead and run the Disk Cleanup Utility. I had just freshly installed Windows so there wasn't much to delete.

    I then tried to create the DVD-Video again, and it crashed: "Nero Video has experienced a serious problem and must close immediately".

    I have 3GB of ram on this system.

    Really frustrating. I have created DVD projects before. I used to use Pinnacle Studio, but haven't re-installed it yet on this computer.

    What else could be causing this crash?

    thanks,
    Peter
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  • Peter,

    A few more random thoughts:

    Have you examined the Windows Application Event Log (Control Panel | Administrative Tools, ..) for errors involving Nero?

    WMP and Nero Video are presenting different metadata for the same file?
    There is a program called MediaInfo available here that provides valuable information about video files. I suppose it might be helpful to know what it has to say about your file. (If you download it, be careful during installation that you don't agree to the "ad ware" it may want to install unless you want it.)

    Have you tried exporting to a DVD-compatible MPEG-2 video?

    Have you tried recoding the original file? Or, using Nero Video to write a DVD folder
    to your hard drive with the unedited imported file as the only input?

    I am going off to the old forum to see what I can find.
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  • You never responded to my comment about copy protection.

    Also, I never heard of DVSD so I can't say if this is an issue.

    If you try to burn it in Nero MediaHome, do you get the same problem?
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  • Peter,
    After a little experimentation, I think that you have discovered a problem with Nero Video. I think that you may avoid it by recoding the original file before importing into Nero Video. If that works, an email to techsupport@nero.com maybe!

    I haven't duplicated your difficulties, but I have found that a file I made from the Nero Flower Meadow ~17 second sample is interpreted as being many hours long when imported into Nero 12 Video or Nero 2014 Video. Moreover, the durations are different.



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  • Im not an expert, but to me 3gb is not much for working with an hour and a half video, especially avi. Have you tried to perhaps use a small portion of the video first, say 10 or 15 minutes? Sony Movie Studio and Corel Movie Studio gives you a free trial of their software. As I said Im just suggesting, that may not be your problem.
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  • Thanks for the great info.

    Couple of updates. The clips are not copy protected. Just captures of my old VHS home movies from family.

    While 3GB is not alot of ram, this is just SD video and a very simple sequence. I do know with alot of the HD formats, my computer will get pretty slow. But normally with SD video it's quite speedy and wouldn't crash.

    I did try to take the video back into a new Video project and not do any edits to it. Just the clip by itself. I then tried to create the DVD-Video (writing file to disk, not even burning to DVD) and it still crashed. Around the same spot (but not the exact same spot).

    I then took another similar clip (same codec and everything) and put it into a new timeline. It also crashed when I tried to make a DVD-Video of it. Dang!

    I can try to get more info on the clip using the program you mentioned. But basically I think these clips are in the DV codec. I hooked up my VHS player to my DV deck and captured through it.

    Do you think that Nero Video 11 just can't handle a sequence this long (like 90 minutes long)? Or it doesn't like this type of AVI file? I could try to re-capture them somehow, or just use some other software to do this project.

    Thanks all,
    Peter
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  • Peter,

    You have plenty of RAM for the task. Have you tried Recode?
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  • I accidently noticed, when trying to help someone else, that DVSD is supported in Nero Video.

    Although 3 Gb of RAM might be adequate, there were several cases in the old forum where people with 3 Gb of RAM had various problems. Not sure why that is.

    Peter- try this. When you have finished editing your project and have selected DVD-Video, set the bit rate in the Recording Format Options to something like 5 Mbps. Then try the burn to your hard drive.
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  • Thanks for the suggestion. I tried to create the DVD with the fixed bit rate (instead of Automatic). I set it for like 5 Mbps (it said there was lots of free space on the DVD). Unfortunately it crashed again. Dang!
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  • HMMMMM.

    Open Recode and try to import one of your files. If it works, recode it to mpeg-4 (using a different name for the file). Try the mpeg-4 in NV.
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  • Ok so I imported the video file into Recode. It imported fine. I picked the mpeg-4 video preset and started it encoding. It crashed after a few minutes of encoding! That's weird.

    So I'm pretty sure I used Sony Vegas movie studio 11 to capture the clips. I was going to use Nero Video to capture, but it wouldn't let me. Since I was just looping through my DV player, it didn't seem to let me do a 'free' capture. I think it wanted me to capture from one of the DV tapes.

    Is there a better way I should have captured these files? In terms of which software and which format would work best.

    Thanks so much,
    Peter
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  • Peter,
    Have you tried importing your files into Windows Movie Maker?
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  • Since the files are also crashing Recode, I recommend that you send an e-mail to tech support. If you do, let us know what they have to say.
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