Video and audio is out of sync

I have created videos with my camcorder.
When creating a DVD with Nero Video, video and audio is out of sync after encoding.
Can anyone help ?
5 people have
this problem
+1
Reply
next » « previous
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned sad, anxious, confused, frustrated happy, confident, thankful, excited

  • Let's get back to the entry point of this thread. And only deal with this one in here.

    @ GeraldG: Please provide a source file so that we can check issues in detail. Thanks.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. indifferent, undecided, unconcerned happy, confident, thankful, excited sad, anxious, confused, frustrated kidding, amused, unsure, silly

  • This also happens to me in Nero Platinum.

    If the video has a separate audio track shown, move the start of the video to synchronize the two. Sometimes I have to offset by about 3.5 seconds to get it acceptable.

    I've just done a movie captured from TV, and it is about 7Gb, so that would be hard to share with the Nero gurus ....

    Good luck
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned sad, anxious, confused, frustrated happy, confident, thankful, excited

  • I have a similar problem. I have video files in m2ts format and when I load them into Nero Video 2015 and burn the video onto a Blu-ray disk I get a progressive lip sync problem. That is, the video gets more out of sync as the video progresses. At the start it is pretty good and after 30 minutes it is pretty noticeable. I've managed to get around this problem by converting the video from m2ts format to mkv format and then using Nero Video to encode the video and write it to the Blu-ray disk. Interestingly, the helps even when I use Nero Recode to convert the video to mkv format. I'm not sure the lip sync is perfect when I've done the conversion but it is good enough for 45 to 90 minute videos.

    I'm using Nero 2015 on Windows 10.

    Hope this information is helpful.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. indifferent, undecided, unconcerned happy, confident, thankful, excited sad, anxious, confused, frustrated kidding, amused, unsure, silly

  • Have you tried breaking the video up into shorts and locking them to each short for 10 minute sections to stop the gradual slide to unsync the audio track from the video track. If you do that it seems to lock each video section to each clip
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned sad, anxious, confused, frustrated happy, confident, thankful, excited

  • I've not tried cutting the up video in this case but it has worked for me in the past. Instead, I started creating original recordings in mp4 format instead of m2ts which avoids the problem. Dealing with the m2ts originals I already have is on the back burner for now while I deal with other things. When I get back to it I may try what you suggest. Thanks.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned sad, anxious, confused, frustrated happy, confident, thankful, excited

  • Synch problems can be cause by dropped frames which aren't visible during playback. Oftentimes, one can use Recode to recode the video to something like mpeg-4 to eliminate the problem. If that fails, one can use something like tsMuxeR to remux the video.

    Another thing that some people have done to eliminate the problem is to cut a few seconds off the front of the video before burning.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. indifferent, undecided, unconcerned happy, confident, thankful, excited sad, anxious, confused, frustrated kidding, amused, unsure, silly

  • 1
    I have an hour of video taken on an hd camera. After editing all the videos, adding transitions etc.. I play it and it is perfect...no out of sync. I then rendered it to an MP4 format. Then playing it the sound is out of sync progressively as it goes to the point where it is alarmingly out.
    Should I run recode to fix or do I have to separate the sound channel and do a shift? But how do you do that when the sound is OK and in sync in the editor?
    This is crazy that it does this. Should I render it in a different format, bit rate, etc. Anyone know what settings are best for this?
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly happy, confident, thankful, excited sad, anxious, confused, frustrated indifferent, undecided, unconcerned

  • I’m sad and frustrated
    Hi, William. I have worked this problem with Nero Video and Nero Recode for zillions of hours. My rendered video would have the audio get progressively more out-of-sync the longer the video. A one-hour video can be more than a second out-of-sync. Nero Video and Nero Recode seem to use the same internal code for this recoding process, so they both exhibit the same behavior. I've tried zillions of different settings, worked with Nero tech support, etc. It always leads to a dead end. I had this problem with Nero 2012, 2013, and 2014. I finally gave up after Nero 2014 and have switched to using other products.

    I have read that other people have encountered this same audio-sync problem with Nero 2015, and I would guess that it's still there with Nero 2016 because I haven't heard of any solution coming from Nero.

    This out-of-sync problem has been reported to Nero many, many, many times over the past few years. Queries to Nero tech support result in very long periods of submitting files, waiting for a long time for a response, never receiving a satisfactory response. This audio sync problem has been reported in many different forum threads here on the Nero forum over the past several years.

    I'm really disappointed. I really liked Nero, but this audio-out-sync problem has just made Nero completely unusable to me. Nero seems to have no interest in really obtaining a reproducible case from one of us, and then working on the problem and fixing it. It's almost like Nero is just in maintenance mode with the programming, doing little if anything with the product, and hoping that the product keeps selling.

    I have given up on Nero. If you ever find that you can get the sync problem solved with Nero, awesome. But I'm a software engineer and an excellent debugger and a very detail-oriented person and a heavy user of video software, and despite countless hours, days, months, even years of trying, on multiple Windows computers, I have not been able to get this Nero sync problem solved. My suggestion to you would be to drop Nero and use a different product. I really wish Nero would take this sync problem seriously, but they just don't seem to want to, which really bums me out. Nero: We miss the days when you worked hard to keep your products strong and your customers happy. You had a good thing going, and we enjoyed taking that ride with you. Very sadly, those days seem to have passed.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned sad, anxious, confused, frustrated happy, confident, thankful, excited

  • Yes it is strange since viewing the video after editing shows everything OK. I am rendering it again using all the automatic settings. The video was recorded using a HD camera at 60 FS and then edited, music added etc.. I put it into the next step and added the chapters with menus and then played the first menu which is the video and on my PC it plays just fine. I will see if it still is out of sync.
    If it still shows OK saved as a video an audio folder then what would use to burn a standard DVD (not blueray) I did try recode and it still had the sync problem. So I am hoping to be able to use another product to just burn the DVD from the two files it renders onto my hard drive. They are Audio_TS and Video_TS folders it creates.
    Any help with which other products work would be helpful.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned sad, anxious, confused, frustrated happy, confident, thankful, excited

  • William,

    Many sync problems were fixed in Nero 2016, but see topic Audio/Video Sync Issue in Nero 2016 Video (Improper join?) .

    I suppose you could use the free XMedia Recode to recode the original video, reducing the frame rate if that's the problem, and then do your Nero editing on the result.

    What version of Nero are you using?
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned sad, anxious, confused, frustrated happy, confident, thankful, excited

  • Using nero 12 platium and did all the editing in the editor and then did the next step to create a video dvd. Made a menu since I also had a slideshow. So now I have this video file which is mpeg2 and the slideshow (no problems with that). The video starts out in perfect sync and then shifts. I can create a file on the hard drive and it is fine but as soon as I tell it to do a dvd is messes up. I have read that to fix this disable "smart rendering" Will have to try to find that
    There seems to be tons of theories on how to fix this but not sure which is real. One even has disabling the codex files used to burn...
    • view 11 more comments
    • Hi Omega Tester ... Yes, I had NTSC selected, so my resulting .m2ts file was 59.94 fps

      Looks like you have zeroed in on where the sync issue is happening.
    • Lucky Phil,

      It's certainly not up to me to investigate Nero software errors. That would be up to them! But, as is stated in topic Audio/Video Sync Issue in Nero 2016 Video (Improper join?), by Nero (Official Rep), "We have quite a number of threads in this forum referring to out of sync in Nero Video where projects were created with TV recorded source clips.
      Captured source clips from TV very often have out of sync issues due to loss of data during reception and recording.
      We acknowledge that Nero Video has out of sync issues with certain TV recordings as Nero Video cannot compensate for out of sync issues existing in source files.
      Note that we won't investigate any reports with TV recordings in this forum.
      "

      If you look there you will find that I responded with information similar to that above. That response was ignored. The error was not noticed by them during their months of testing and modifications in fixing many sync problems over last summer. Now, it's been 8 months with no acknowledgement or fix for this issue!

      They simply refuse to acknowledge bugs.

  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. indifferent, undecided, unconcerned happy, confident, thankful, excited sad, anxious, confused, frustrated kidding, amused, unsure, silly

  • Hi, William. You asked above if folks had any alternative products to suggest, for converting edited video files into DVDs or DVD file structures. I have a software product to suggest for this purpose that I've used successfully for the past two years (see below), with no sync issues (or any other issues).

    I was in exactly the same spot as you a couple of years ago. When I used Nero Video 2014 to create the DVD file structure with AUDIO_TS and VIDEO_TS folders, Nero recoded the video (because it needed to) into the appropriate MPEG2 format for the DVD, and in that recoded MPEG2 file the audio was out-of-sync, which meant it was also out-of-sync on the DVD that gets burned. Had this problem on countless different DVDs I tried to author with Nero over three years, and every time the audio would be out of sync after about 20 minutes on any DVD I created with Nero.

    After years and three different Nero versions wrestling with this (Nero 2012, 2013, and 2014), I finally gave up and I now use Sony DVD Architect Pro 6.0 to convert my videos into DVD file structure (and add menus, etc.). DVD Architect also creates Blu-ray discs very nicely. The DVD Architect software is expensive ($200), it hasn't been updated in about 4 years (which truthfully doesn't really matter), and the user interface is a bit odd, but it works well. I recommend it. I'm not normally a Sony software guy (for example, I use Adobe Premiere Pro for my video editing), but Sony DVD Architect is completely separate from any other Sony software product and simply takes your edited video file(s) and creates DVDs and Blu-ray discs, with optional menus, and does it well. No audio sync issues whatsoever.

    I saw the note above from Omega Tester that many sync problems were fixed in Nero 2016 (I haven't tried Nero 2016 - again, I've given up on Nero), but the Audio/Video Sync Issue forum thread he links to does not give me confidence that Nero 2016 has fixed Nero's sync problems. I'm going to stick with DVD Architect. I hope that's helpful.
    • view 1 more comment
    • Hey there, Omega Tester. Thanks so much for your reply, and your detailed posts. It is actually comforting that someone like yourself, who does exhaustive testing with many scenarios, has still come to the conclusion that even the latest Nero 2016 doesn't cut it. It helps validate my decision 2 years ago to switch to Sony DVD Architect for creating DVDs and Blu-rays, even though it cost me $200. I wish there was inexpensive, high-quality, reliable (i.e., non-Nero), user friendly software out there for making DVDs and Blu-rays - if someone has a suggestion, please speak up.

      So, I use the Adobe suite for video editing, DVD Architect for making discs, and Nero is no longer installed on my computer. My life is better as a result.

      Thanks again for taking the time to write your note!
    • Randy,

      You're quite welcome! Your description, "... inexpensive, high-quality, reliable, user friendly software out there for making DVDs", would have described Nero software years ago if I believe posts I've read in the old forum. My first experience with Nero was using Nero 9 after getting it free with a DVD writer I bought. I thought it was hard to use and didn't bother with it since it was just a matter of curiosity for me. But, after getting email after email proclaiming Nero 11 to be easy to use, etc., I purchased it. And, since I had paid for it, I pressed on, eventually learning to use it. However, my initial efforts using KwikMedia didn't go well and attempts to resolve the issues with Tech Support went even worse. They were quick to offer me my money back, but I had decided that, overall, the program was plunk full of capability/features and insisted on a fix which took months and months! Since you've apparently had similar experiences, I won't go into the years of nonsense since then, with Tech Support and in both the old and new forums.

      I will say that in my attempts to demonstrate Nero's problems to them over the past few years, I've learned to use many free, not so user-friendly programs that perform better than Nero and have more capabilities. The Nero video editor is convenient, but I'm sure I'll come across a free program that is sufficient for my purpose very soon.

      I've begun compiling a list:

      free XMedia Recode
      free DVD Styler
      free AVI Demux
      free Daum PotPlayer
      free VLC Media Player
      free Leawo Blu-ray Player
      free Any Video Converter
      free FFmpeg (console app).

      Incidentally, at one point a couple of years ago, I considered switching to Roxio on the advice of several people I know. But, at the time, Amazon was refusing to sell it. So, since I have only a personal desire and minimal need to create DVDs, videos, etc., I won't be spending any more money to do it. If I change my mind about that, I'll probably look into Cyberlink since they continually get recommended in this forum by users tired of Nero's unwillingness to recognize and/or fix their software errors.

      Good luck to you!
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned sad, anxious, confused, frustrated happy, confident, thankful, excited

  • I tried all kinds of variables with the video, turning off things etc.. Can't even remember them all and frankly have other things in my life to finish. I build websites so there are other issues beside this project. This was a video from my HD camera using 60 fps capture. Imported the video files, edited, added title, music as needed etc.. Turned out a nice project and then burned to a DVD as I use a master and then create a iso image to burn from. Tried all kinds of various settings and technics to get the video on a dvd without sync problems. If I burned to a mpeg2 like needed for a DVD and burned to a DVD it shifts. I took that mpeg2 file and imported it into nero video editor, separated the audio from the video and then cut out a section based on the amount of time shift, move the audio track over until it was matched with the video. Took a correct amount of other background sound and filled in the section I removed so I could do the shift. By the way this was towards the end of the video as the first 60% of the video the sound was in sync...it was only towards the end that it got out and naturally if was right where a guy was giving a speech and I had a close up so I had to make that right. Anyhow after I did that it pretty much was OK for viewing....had my wife watch it and she said it did not appear to be out. That is the final test in my house!
    Anyhow this is a frustration I do not need and I may try nero 2016 and use the same edited project file to see if it really works. I just do not do that much video and if it is for a website I use other tools. Most web videos are small so they would not become out of sync. This video was almost an hour and a half so it had more than enough chance to get out of sync.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly happy, confident, thankful, excited sad, anxious, confused, frustrated indifferent, undecided, unconcerned

  • The out of synch problems with Nero have exceeded my patience. I have given up with it.
    Today was the final straw when it created a coaster CD by allowing the burner to go not ready, so the program quit.
    Windows Media Player then made a perfectly acceptable Cd disk. So why did I buy Nero? (I ask myself).
    I have a Xeon processor with 32Gb of RAM and it burns blue-ray disks and so on. So why did it go belly up on a CD for goodness sake?

    I just don't have the patience for this stupidity anymore. I wish all the contributors in this thread the best of luck.

    Ian
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned sad, anxious, confused, frustrated happy, confident, thankful, excited

  • Hi Doubting Th..... sorry Lucky Phil

    This is a link to a 20 second clip with NO delay: https://youtu.be/l_8AkKZcZhQ
    See also the attached

  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. indifferent, undecided, unconcerned happy, confident, thankful, excited sad, anxious, confused, frustrated kidding, amused, unsure, silly

  • Omega Tester

    I thought I was helping in a simple comparison test, but now I'm out of my comfort zone. RFO NTSC option/ frame rate 23.97fps ????????
    You're right there is a massive sync problem comparing the 2 formats PAL & NTSC
    All I can do is post my findings and hope somebody else comes up with a solution.
    Here are my screenshots and a link to the 20 second NTSC clip
    https://youtu.be/zt7acsoEVQc
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. indifferent, undecided, unconcerned happy, confident, thankful, excited sad, anxious, confused, frustrated kidding, amused, unsure, silly

  • oldmickthejoiner,

    Thanks for taking the time to confirm this bug. I'm afraid that the "solution" for this bug and the many others I've reported to Nero is for them to fix the software. The first step would be to acknowledge the issue. Since5.5 (Employee) has been in the forum today and failed to do so. Also, see the Nero (Official Rep) nonsense post here.

    I do not enlighten those who are not eager to learn,
    nor arouse those who are not anxious
    to give an explanation themselves.
    If I have presented one corner of the square
    and they cannot come back to me with the other three,
    I should not go over the points again.
    - Confucius
    .
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly happy, confident, thankful, excited sad, anxious, confused, frustrated indifferent, undecided, unconcerned

  • I download movie from youtube and convert to wmv and all's well. Lip sync fine.
    My problem is when I burn said download to DVD I find the movie is out of sync when playing.Any ideas please?
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. indifferent, undecided, unconcerned happy, confident, thankful, excited sad, anxious, confused, frustrated kidding, amused, unsure, silly

  • Randy, what audio and video formats are you using in DVD Architect? I'm having the same issues that this thread is discussing, but I'm using DVDA.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned sad, anxious, confused, frustrated happy, confident, thankful, excited

  • Hi, Bill. As the source files for DVD Architect, I am using fairly generic H.264 HD video files that I have edited and rendered using Adobe Premiere Pro CC 2017. I've been using DVD Architect to burn both DVDs and Blu-ray discs. Recently, my DVDs have only been about 15 minutes long, unlike some of the hour+ DVDs I've created with DVD Architect in the past, but for what it's worth, the video and audio are perfectly in sync for that 15-minute DVD, when the DVD is created with DVD Architect.

    In answer to your question, here are the technical details: With DVD Architect, I'm using .MP4 video files that have the video encoded using H.264 (i.e., AVC) at 1920x1080, Main 4.1 profile, constant frame rate of 29.97, progressive scan type, 22.0 Mbps constant data rate, audio is stereo AAC with LC profile at a variable bit rate of 317Kbps and max bit rate of 407Kbps and sampling rate of 48.0 kHz, overall video + audio is in MPEG-4 container format with variable bit rate overall (video + audio) bit rate of 22.3 Mbps. I use these same .MP4 files to burn both Blu-ray discs and DVDs (the DVD Architect software automatically reduces the video dimensions to 720x480, or whatever you specify, for DVDs). It all works great.

    In May 2016, Sony sold off most of their software division, including DVD Architect and Sony Vegas video editing software, to a company called MAGIX, so I'm now using the latest DVD Architect (which is now from MAGIX), and instead of being called Sony DVD Architect Pro, it is now called MAGIX VEGAS DVD Architect (no "Pro" on the end anymore, and the word "VEGAS" added just for branding purposes). But it seems to behave completely identically to Sony DVD Architect Pro 6.0 (right down to some of the quirks). I'm not sure what version of MAGIX VEGAS DVD Architect I'm using (the "About" box no longer displays a version number), but I downloaded it about a month ago, so I believe it is the latest version. NOTE: I think DVD Architect has also come down in price under the new owners. It is now $99.99, but it used to be about $200 under Sony, if memory serves.

    I still really like DVD Architect. The user interface is slightly quirky, but it is reliable, produces excellent quality DVDs and Blu-ray discs, and the video and audio are always perfectly in sync.I continue to wish that Nero would take this video/audio sync issue seriously so that I could switch back to Nero, because Nero is a more complete suite, but after several years and many new Nero releases Nero has still not fixed this audio sync issue, so I've given up on waiting for Nero to fix this and I'm using DVD Architect instead.

    I hope this is helpful.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. indifferent, undecided, unconcerned happy, confident, thankful, excited sad, anxious, confused, frustrated kidding, amused, unsure, silly

next » « previous