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I’m frustrated

What do I need, best buy sold me the wrong Nero?

A best buy employee told me to buy Nero Burn Express 3 (2014), which I did last week on or around 12/30/2014. I took their advice based on my simple needs. All I wanted to do is burn music cds for using say in my car, and dvds movies to use in my dvd players from digital movie files, I already own mostly in .mp4 format. I have and still own at least 3 other versions of Nero, express, suite, OEM etc.. and none of these seem to work anymore with my windows 7 64 bit pc. I cant seem to find anyone with customer support for Nero to help me, as I have looked for a phone #, and have emailed them three times now? The product I bought Nero Burn Express 3, does make audio and will kmake a dvd of a digital formatted dvd file, NOT from.MP4's which is what I told them I wanted to do, as well as be able to make the background pictures or whatever the main screen is called on a dvd, like all the other Nero products I've ever used! The program cost me29.99 at Best Buy and I can get Nero video for another 29.99, or the whole package for 54.99, which I could have just done this in the first place if Nero would have a human being on the phone to answer a question or two!
So My question to anyone that can help is, what do I need now in order to burn my mp4 movie files to blank dvd discs, and be able to change the way the dvd looks like menus, chapter's, background photo's, or videos, etc..? I'm sick of having to keep buying more Nero products when my PC came with Nero 10, and I have older versions as well, I just bought this new one at Best Buy and still have issues!! I'm kind of pissed, and sick of having to keep buying this over and over! any help is greatly appreciated as to what do I need to get now?
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  • In order to burn video files to a disc which will be playable in a standalone player, the files have to be authored to the appropriate structure. In your case you want DVD-Video. Regardless of the disc type, you would need Nero Video to do this. You would also need it to insert effects, transitions, menus, etc.

    Which older Nero Suite do you have?

    I should also point out that there is a phone line but it's 1.29 a minute and the minutes you wait to talk with someone are charged. You can get free support here and by e-mail to techsupport@nero.com. There is a chat line in the European support but it wasn't available the last time I looked. Could be they discontinued it.
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  • Visit the Nero Upgrade Center and enter your current Serial Number. Here's the exact page:

    http://www.nero.com/enu/products/upgr...

    I've used Nero since DOS days and now have Nero Platinum 2015 HD. I recommend this version and the upgrade discount makes it affordable. (I'm retired and on a fixed income so have to pinch my pennies). ;)
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