Where can I find previous licence details?

Edit Subject

Can anyone help me find my licence keys for past versions of the Nero suite?

I'm archiving previous versions of Nero off to optical disc, but when I look at the folders where I stored the installables, the licence keys -- previously stored in basic txt files -- have disappeared! (Huh?!) I've read this can happen with txt files on Windows, when compression is switched on for a HDD -- never mind, that's a separate issue I need to resolve. But in the meantime ...

Is there nowhere Nero.com lists a user's licensed products/versions? I contacted cleverbridge, but they could only provide records of purchases in the last 12 months.

Is there a solution to this? Thanks for any assistance.

2 people have
this question +1

0

Edit

Delete

Remove

Official

Fork

Lucky Phil December 29, 2016 01:24

Hi Branais,
I was going to suggest using the email address method at the Cleverbridge page , I thought that it might hold details going back further than 12 months ... but you've tried that already?

https://www.cleverbridge.com/?scope=c...

You can try filling in the Customer Service web-form to ask if Nero can locate your serial numbers in their database using your email address as a search key.

Bear in mind it might take Nero a few days to respond ...

Customer Service:

http://www.nero.com/enu/support/conta...

Comment

good answer! good answer! (undo)
- Cancel
Edit Your Reply (some HTML allowed)
What's the status of this question?

Hi Branais, I was going to suggest using the email address method at the Cleverbridge page , I thought that it might hold details going back further than 12 months ... but you've tried that already? https://www.cleverbridge.com/?scope=cusecolp&_ga=1.33967777.1606060444.1480994927 You can try filling in the Customer Service web-form to ask if Nero can locate your serial numbers in their database using your email address as a search key. Bear in mind it might take Nero a few days to respond ... Customer Service: http://www.nero.com/enu/support/contact/customer-service-form.php

How does this make you feel? Add Image

I'm
e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned happy, confident, thankful, excited sad, anxious, confused, frustrated
Cancel
0

Edit

Delete

Remove

Official

Fork

Branais December 29, 2016 02:12

Hi Phil,
Thanks for such a quick reply. :-)

Yes, I tried the cleverbridge page, and the response was fast, but only included the most recent purchases (all from this year). I've e.mailed them to see if they can help with more, but i realise it's a bad time of year to hope for a quick response.

Thanks for the thought of Nero Support. I'll drop them a line.

(No dramas if it doesn't happen, I guess -- I'd just be happier having the complete archive I thought I had. And who knows when being able to quote past licence keys might come in handy.)

Thanks again for your help. All the best for the coming year.

Comment

good answer! good answer! (undo)
- Cancel
Edit Your Reply (some HTML allowed)
What's the status of this question?

Hi Phil, Thanks for such a quick reply. :-) Yes, I tried the cleverbridge page, and the response was fast, but only included the most recent purchases (all from this year). I've e.mailed them to see if they can help with more, but i realise it's a bad time of year to hope for a quick response. Thanks for the thought of Nero Support. I'll drop them a line. (No dramas if it doesn't happen, I guess -- I'd just be happier having the complete archive I <i>thought</i> I had. And who knows when being able to quote past licence keys might come in handy.) Thanks again for your help. All the best for the coming year.

How does this make you feel? Add Image

I'm
e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned happy, confident, thankful, excited sad, anxious, confused, frustrated
Cancel
0

Edit

Delete

Remove

Official

Fork

Dom December 02, 2017 16:35

I have the same issue. I need to re-install Windows 10 but before i need to know nero licence. I want to be sure to be able to re-install it after.
thanks for your help

Comment

good answer! good answer! (undo)
- view 0 more comments
- Wither 1 December 02, 2017 16:50
  
  Open the Nero ControlCenter, Serial Numbers. Your serial number should be shown there.
  
  Edit
  
  Delete
  
  Remove
- Cancel
- Wither 1 December 02, 2017 16:51
  
  In addition, you should uninstall Nero from Control Panel (v10 and later), before reinstalling Win 10.
  
  Edit
  
  Delete
  
  Remove
- Cancel
- Cancel
Edit Your Reply (some HTML allowed)
What's the status of this question?

I have the same issue. I need to re-install Windows 10 but before i need to know nero licence. I want to be sure to be able to re-install it after. thanks for your help

How does this make you feel? Add Image

I'm
e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned happy, confident, thankful, excited sad, anxious, confused, frustrated
Cancel

Reply to This Topic (some HTML allowed)
What's the status of this question?

How does this make you feel? Add Image

I'm
e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned happy, confident, thankful, excited sad, anxious, confused, frustrated

About this Question

Products & Services

Tagged

Where can I find previous licence details?

Edit Subject

About this Question

Products & Services

Tagged

Where can I find previous licence details? Edit Subject

Where can I find previous licence details?

Edit Subject