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Where's my email with my download link?

I pre-ordered Nero Platinum 2015 back in August from Cleverbridge. I have a license key. I have NOT however received the email with the download link to date. I asked Cleverbridge and they said when the product is available I will get an email. Since it seems to be available as a trial download I'm wondering why I haven't received an email with the download link. I don't want to install the trial version have have it identified in my software list as a "trial" if I've paid for it. So where's can I download the "final retail" version?

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