Help get this topic noticed by sharing it on Twitter, Facebook, or email.

why can't I use themes in nero video

I bought Nero a few years ago and since have gotten a new computer and was told that what I was using I can not any more. I bought Nero Video and I can use it with no issues other then some themes are not available. It keeps telling me to view more info but that just says I need to buy the full version of Nero. In the old one I could just buy themes (which I did). Can I not import my old themes or can I not just buy themes with out having to buy the whole suite?
1 person has
this question
+1
Reply
  • Hi Shelley-

    It seems you have two questions.

    First, when you transferred your Nero Video to the new computer, did it ask you why you are doing that? The patents for certain video formats can only be activated on one computer.

    Second, what is the version number of Nero Video? Open it and select Help, About Nero Video.

    Talk to you in the morning.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. sad, anxious, confused, frustrated indifferent, undecided, unconcerned kidding, amused, unsure, silly happy, confident, thankful, excited

  • Hello Shelley,

    If you are indicated that to use the themes you need to upgrade your Nero version, it is because you do not have the Platinum version, but a Standard/Classic Nero version or a standalone version of Nero Video.

    Usually you can upgrade within the same version, if your version is the current one.
    For example, you use Nero 2015 Classic, and you want to use all the themes, and effects included in the Platinum version. Then you do not need to purchase all the Suite again, but only the upgrade from Nero 2015 Classic to Nero 2015 Platinum.
    The problem is that if you have a previous version of Nero, such as Nero 2014, Nero 12, Nero 11, Nero 10, we no longer offer the upgrades to the same Platinum version, but you need to upgrade to the current Platinum version, which is Nero 2015 Platinum. You will get a special upgrade price, and you will be changing your complete Suite version.

    Unless you did upgrade back then when you purchased your original Nero version. In such a case, you should have received a second serial number, which you need to enter in the ControlCenter to activate the Platinum functions.

    Best regards,
    NeroUser
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. sad, anxious, confused, frustrated indifferent, undecided, unconcerned kidding, amused, unsure, silly happy, confident, thankful, excited

  • The old version of Nero was 8. When I tried to install it, it told me that it was incompatible with this version of windows. I then tried to install in in compatibility mode (make the software think it's in windows xp) and it said that my serial number had been rejected. I know it's an old version, Which is why I just bought Nero vision 15.

    Now for the second thing.

    When I use this version of Nero vision 15, and edit it like I use to, when I get to the menus, under 2d menus, it shows a few templates (themes I think is what Nero calls them) with a little box in the top left corner with an arrow. Those are the ones I'm talking about.. Also, in years past by, you had it where we could download more templates (themes) and add more to it, I just hate to pay $60 more just to have a few more templates (themes) when I will not use the other part of the software.. That is why I was asking about those not working..

    I hope I cleared it up alittle.. It was late when I wrote before and I was not in a good mind set. Anyway, Thanks for the software and any help..
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. sad, anxious, confused, frustrated indifferent, undecided, unconcerned kidding, amused, unsure, silly happy, confident, thankful, excited

  • Good morning Shelley-

    Thanks for the clarification. I thought you had purchased the standalone Nero Video. In the menu editing screen, what you're seeing are templates. They're not called "themes". Themes are available in the video editing screen and is what I thought you were talking about. None the less, what I asked you was appropriate.

    NeroUser has said it all for your situation.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. sad, anxious, confused, frustrated indifferent, undecided, unconcerned kidding, amused, unsure, silly happy, confident, thankful, excited