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why is the nero 2018 Platinum not installing?

hi. my name is Bruce Eustis.
I'm having a problem installing the newer version of NERO platinum Suite 2018. I first downloaded all three of the files from the website NO Problem. Then I tried installing the software and it gets so far as asking for the serial number then I enter it still runs then abruptly ends saying installation is halted and cannot be completed.
I then tried to uninstall the version of NERO 2016 I have on my computer and it wont uninstall either.
Ive deleted the downloads and re downloaded the software again 3 times. Same problem.
What is happening here? HELP???
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