Why is there no support option for "Nero Video 2017" and why am I unable to save my purchased software?

Two questions. When you go to support and asked to select the products why is there no listing for "Nero Video 2017". When I downloaded the file to install my "Nero Video 2017", why am I unable to save the file? I always burn it on a DVD so that if my system has a crash I will be able to reinstall the program. How am I suppose to do this?
1 person has
this question
+1
Reply
  • Nero (Official Rep) March 15, 2017 16:14
    Dear Shelby,

    Nero Video 2017 is selectable both in our customer service webform and in technical suppport webform.

    Please kindly check again our contact window below.

    http://www.nero.com/eng/support/conta...

    We understood your second question as you want to download the installer and burn it on a DVD disc.
    When you purchase program, you'll get a download link on your order confirmation mail (the download link is valid for 1 month). You can burn the downloaded file onto a disc.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. sad, anxious, confused, frustrated happy, confident, thankful, excited kidding, amused, unsure, silly indifferent, undecided, unconcerned