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Windows 10 installation problem with Nero products

Whenever I tried to install Windows 10 on my computer, it says that the "Nero Burn Core" is incompatible with it! The only way to install Windows 10, is to remove my Nero Burning Rom 2015. WHAT GIVES?
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  • Hi Eward, we don't see the issue on our side when upgrading from Win7/8 to Win10. I strongly belive that this is a false alarm and you can safely re-install Nero Burning ROM 2015 after the update to Win 10.

    Please let us know how it went. Thx.
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  • Hello, I uninstalled my Nero Burning Rom 2015, rebooted, and Windows 10 STILL requests that I uninstall it.
    It also wants me to uninstall Nero "SharedVideoCodecs."
    I'm not sure what the problem could be:
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    • Well that is the problem there is no Ask A Question anywhere o what I am looking at!
    • Go to the end of this thread. I posted a screenshot of what I see when I open the forum which is set for Overview

      If you click on the tab next to Community and select Topics, the Start a New Topic will be on the right hand side of the page.
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  • Tazim Sinjal, That's the same problem I'm having. I'm wondering if you've had an earlier version of Nero on your computer that hasn't fully been uninstalled? I'd like to remove all traces on Nero from my registry, and try to install Windows 10. But that could be quite time consuming.
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  • Hey Ed.. hope we can help each other.

    This installation is actually quite an old one.. Have upgraded from XP to Vista to 7 an now 8.1 going to 10! I'm usually pretty good with running a lean install so haven't had too many issues with performance/reliability etc that I couldn't solve.

    Having said that though I have had quite a number of Nero versions run on this over the years. Latest being '14 and '15.. But as far as I can tell I've cleared out all the Nero related cruft I'm aware of.. including in the registry.

    So I'm looking at Nero "plugins" installed by third party programs right now. Two I've found so far are Nokia Music from '09 and the latest version of htc sync, downloaded this year. Both have files and/or folders named "..Nero.." Working on removing those also now.

    Will let you know if there's any good news later :)
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  • I’m thankful
    Okay Ed,

    Problem solved.. The "Manually uninstall" prompt is gone now! I can proceed with my upgrade : )

    What I did was basically search for ANY file or folder going by the name of "Ahead" or "Nero" in the "Program Files (x86)" and "Program Files" folders. I deleted ALL top level folders matching the name. And also a lot of the files living else where inside other programs folders just to be safe. Since everything I've deleted is in the Recycle Bin. I'm planning to selectively restore some of those files after the upgrade if I notice any odd behaviour from the affected programs afterwards. If that dsen't work I can always reinstall them anyway. The important thing is my upgrade is happening now!

    As it stands my registry and installed programs list were already cleared out before. Since I'd already wasted entirely too many hours behind this "simple" upgrade I decided to take the Nuclear option and trash as many items related to Nero as I possibly could. Turns out it worked..

    So my guess is the setup routine parses the contents of the "Program Files (x86)" folder and throws up a warning message if it finds anything matching it's database. Regardless of whether the program is "installed" or not. So any cruft accidentally left behind after uninstallation can also block your upgrade!

    Hope that was clear enough.
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    • Tried [Programme Files x86] Nero delete and it still would not update. However, used the concept and searched for Nero on the root of my hard drive, i.e. C/. Deleted all those listed and the update appears to be working (have got pass 32% anyway). Thanks for the hint Michael.
    • I too tried to just delete the Nero Program (yes it was an old version) and had to search for Ahead and Nero in the Programs and Programs(x86) to finally get the go ahead and start the update.
      I also tried to find any remnants with Revo Uninstaller without success, so you might just have to dig into Programs and Programs(x86) to rid any undeleted file.
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  • Tazim Sinjal, I managed to remove all traces of Nero, and the install proceeded without Windows 10 flagging it. However, after numerous attempts to run the installation package, it stops at 32%, which appears to be a pretty common problem. I've disconnected all of my USB devices; turned off my anti-virus programs; and turned off my firewall - but the installation still stops at 32%. I think I'm going to just give up on this!
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  • Oh no! Sorry to hear that Ed..

    Myself on the other hand have been using W10 daily since the weekend. Few odd bugs here and there but that's to be expected on any brand new OS version. The upgrade itself actually took quite a number of hours to complete. But in the end it finished without any major dramas.

    And I'm pretty happy with the result so far. Biggest challenge now is trying to get used to the new interface..

    I think you'd actually want to uninstall the AV and anything else you suspect might be causing the issue. They're always easy enough to reinstall after.. I myself had the latest version of Norton Security running WHILE I ran the upgrade. Had no issues during. And also found the program fully functional after W10 booted up. I guess there is something to be said for running the latest version of ANY piece of software. They usually get the most attention from both the publisher AND Microsoft.

    BTW.. Have you tried the following link from Microsoft yet?

    http://answers.microsoft.com/en-us/in...
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  • Tazim Sinjal, glad you could get Windows 10 functioning properly. However, the problems I'm getting seem to be quite common. first, there are a lot of people whose installations are stalling at 32%. Also, there seems to be a problem with the Realtek network drivers that many people are complaining get wiped out after they install Windows 10. It looks like I'll be sticking with Windows 8.1 after all.
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  • 1
    Well I hope your upgrade path looks a little more trouble free in a year or so from now Ed. Maybe a future build will take care of a lot of these issues so many people are having at the moment. I know that closer to December they're planning to do a big feature release to the 10. So it might be worth trying with the updated ISO then.

    In the meantime I suggest if you're feeling adventurous at all, try making a clone of your 8.1 installation inside a VM and upgrading that to 10. If this 32% issue is hardware/driver related, that shouldn't carry over into the VM setup since that's a completely separate config! That'll at least help you narrow down the issue and give you some answers. Oracle's VirtualBox is completely free and reliable VM Manager you could try.

    Also, I wonder if you've tried running "chkdsk /f", "sfc/ scannow" and "DISM.exe /Online /Cleanup-image /Restorehealth" to ensure your disc and windows files are corruption free before running the 10 upgrade?

    Anyways, few ideas to try out if you wanted to give it one last try.. Or else despite what so many say, 8.1 isn't bad OS.. It just has a few rough edges! But at the moment, so does W10!! In fact, there are a few areas of 8.1 I'm missing in this first week with W10.

    Wish you all the best Ed : )
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  • Tazim Sinjal, I finally installed Windows 10. There just happened to have been two Windows updates that appeared on Thursday night (August 6th). I'd read that those updates helped allow Windows 10 to completely install. It did. So it's up and running.
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  • Congratulations Ed! I guess the problem you were facing was big enough for Microsoft to do something about in the end..

    Glad they elected to sort it out sooner rather than later also. Despite the trouble faced by yourself and so many others, can you imagine how many more people out there won't have to deal with this frustrating issue, now that this fix is finally out!?

    Goes to show the importance of keeping your machine up to date. Although I had applied all available updates to the old 8.1 installation prior to my upgrade attempt also.. This patch of yours wouldn't have been out at the time I don't think. So I'm guessing I just got lucky not to have been affected with your issue also!!

    I hope your experience with W10 has been a smooth one thus far. After the first week of experimentation and poking around into all different corners of the OS. I've definitely begun to relax into it and have gotten productive with the PC again.. Barring a few minor annoying bugs, the interface changes has largely been unobtrusive and even beneficial for me. The OS hasn't gotten in the way of getting real work done so far either.

    It's definitely daily driver ready for any average computer minded people like you or I. I am recommending my less tech savvy relations to stay away for now though as I don't want to be stuck troubleshooting their system if things go wrong during or after the upgrade! At Least till the end of the year when Microsoft hopefully gets on top of most of these annoying issues so many of us are facing still..

    It's not fun to spend weeks trying to sort out what should be a "simple" OS upgrade as you know!!
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  • Tazim Sinjal, Thanks for the reply.
    My first impressions of Windows 10 are mixed.
    While all of my software works as normal, it seems as if most of the changes to the operating system are only cosmetic.

    They've certainly allowed the user to have more customizations - but they've also loaded down the system with features I can do without.
    I also am curious why they've decided to prevent users from changing window borders, and to prevent us from changing darkness of the taskbar.
    Otherwise, I can live with Windows 10.
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    • The muscle spasms aren't painful- just distracting. I didn't ask what causes them but now their gone.
    • Please see NERO-151211-0249
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  • Last time I had to deal with Nero non compatibility I ended up spending approximately $600 dollars and over three weeks of an IT working on my brand new Toshiba, they just added a different user on my System because the problem they created. I had more than one IT working on it. So did they fix it...No...Do I want to install Windows 10 due to Nero being incompatible with it...No...Do I want to pay for Nero again...No...
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    • hey Whither.. I finally sent a file that they asked for last week and after they sent back again I sent a letter telling them I wanted a refund or someone to help. I got a reply from another Nero agent and tried to change the allowance setting on system C drive files.. it did not work. Now I have tried to start with a clean boot and it says there is another installation that has not completed... I want this thing running and will buy another complete version if that is the answer but I do not know what to try now.
      gary
    • Why didn't you post this in the thread you created? I took the liberty of posting your response there. As always, if what they tell you doesn't work, then go back for more instructions. Policy is that, if they can't resolve your problem, then they'll give you a refund.
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  • I’m happy
    Hi guys. My problems have ironed out. My Nero just started working a week ago. I believe nero had to release the drivers for the new windows 10 or what ever eles so that the software would work together.
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  • Hi Tazim

    I think Microsoft has a lot of compatibility issues, I've just rolled back the upgrade on the wife's laptop after Windows 10 said it was not compatible with Kaspersky and having a 5 user licence from Kaspersky I wasn't prepared to buy a new AV programme. I did not try any other programme that was on the laptop after falling at the first hurdle! I will not be installing W10 on my desktop machine or other laptops until the issues with Nero/Kaspersky and goodness knows what else have been sorted.
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  • I tried to install Windows 10 and states that I have to remove Nero - Burning Rom. I went into the programs and x86 programs files. Nothing. No reminise of NERO. Refreshed and Windows still has it as that I have to delete Nero. Where else could it be? It's not on my computer???
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  • Lisa Schindler, You might want to try searching for Nero and "Ahead" files, and deleting them. But first, set a restore point.
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  • Lisa-

    As Edward suggested, set a system restore point (or save your registry after the first step below).

    Run regedit.exe.

    Go here-

    HKEY_CURRENT_USER\Software\Nero

    If the Nero entry is there, delete it.

    Does that help?
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  • I’m frustrated
    Since5.5 -

    I just installed Nero Classic on Win10, after being ignored by Nero Support for 97 days.

    What can Nero do to make my Classic 2014 Blu-ray player play movies?
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  • Hi Bryan,

    Blu-Ray playback was never part of the Classic product, it was a dedicated Platinum feature (till Nero 2015). The Blu-Ray player was installed with Classic, as it was technically related to Nero MediaHome, but that doesn't mean that it was enabled ever in Classic. Of course, you can buy an older version of Nero Platinum somewhere, however my recommendation is to look for a current version from another vendor.

    Hope this helps.
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    • Since5.5, I'm sorry. I created the topic. Is there something I should do to clear it?
    • Hi Edward, no sweat. Everybody can voice his opinions here. All good.
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  • I can however start a new topic on the right hand side but on the Community part there is no such thing as ask a question only existing questions, answers and so forth. The problem for me is that I had no idea whether this was a new topic to start or not and since njo one else seems to have highlighted it then I guess it is just me!
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  • There is zero trace anything Nero related on my system yet the Windows 10 Fall Upgrade 1709 keeps asking me to remove it and won't pass that point
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  • Edward Owens - Now for the, er, update.
    After speaking with 5 support technicians and 2 supervisors, the in-place upgrade was dismal -it simply restored the same build 1703.

    But - I then found Windows Update not working and all of my network connections broken. The Windows 10 installation is the default boot on the PC, which is dual boot for Win 10 and Win 7 Ultimate.

    Well, I had a system image of the disc, so I ran system image restore. Guess what? It restored the default boot and wiped clean the Windows 7 partition, which contained all my video editing software.

    So, as the Windows 10 had been restored from the system image, I re-ran the system image restore by booting from an installation disc and lo, recovered the deleted drive content.

    So now its at the point where, again, Microsoft have elevated this to a higher level of support and I await contact from them over the coming days.
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  • Has anyone tried upgrading to Nero 17 or 18 to see if this fixes the issue. I am having the same problem. that you are having with this same update. I was thinking that since Nero 15 is not compatible with Win 10 that if I upgrade Nero to 17 or 18 that this might solve the problem. Has anyone tired this yet? I think I will try doing this and see if it fixes the issue. I will let you all know after I do this if it worked or not.
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  • This is a long thread but the short of it all is this:

    I cleaned every trace of Nero from my system and registry and still had the message to uninstall Nero preventing the upgrade.

    The way around it? Use the Microsoft Media Creator tool to make a bootable USB installation stick.

    Run an error check (chkdsk /F) from command prompt and defrag the disc before booting from the USB stick. (Don't forget to set your system bios to boot from USB - and change it back after installation is complete!)
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